- HP Support Forum Home
- >
- Laptop & Notebook
- >
- Notebook OS
- >
- Re: Fingerprint reader not listed in Biometric Devices
HP Support Forums
Join in the conversation.
- Subscribe
- Mark Topic as New
- Mark Topic as Read
- Float this Topic to the Top
- Bookmark
- Subscribe
- Printer Friendly Page
Fingerprin t reader not listed in Biometric Devices
[ Edited ]
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
12-01-2009 01:38 PM - edited 12-01-2009 02:34 PM
Hello. The HP Notebook I'm currently using with Windows 7 Ultimate is the Pavilion dv4-1225ee Entertainment PC (FZ248EA#ABV). It's got a built-in fingerprint reader (Validity Sensor's VFS201), which works only with DigitalPersona.
Now the problem I'm encountering is quite minor: If I go to Biometric Devices in Control Panel, I get the message "Windows did not find any biometric device on this computer. You might need to attach your device or install device drivers", even though the reader is listed under Biometric Devices in Device Manager ;
Re: Fingerprin t reader not listed in Biometric Devices
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
12-03-2009 09:27 AM
Please try installing this:
ftp://ftp.hp.com/pub/softpaq/sp43501-44000/sp43882
Regards,
Vidya
Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.
***Click on “Kudos” STAR to say thanks!***
Re: Fingerprin t reader not listed in Biometric Devices
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
12-05-2009 11:11 AM
I tired installing the 64 bit version of DigitalPersona FingerPrint reader. It installed successfully; however, the fingerprint reader would not enable as part of the installation. So, I went ahead and enabled it in the Device Manager.
After rebooting, the Authentic AES1610 was recognized under Biometric Devices (which is great). BUT when I go to Manage my Finger print data and try to add finger prints I get a strange error "The ordinal 345 could not be located in the dynamic link library COMCTL32.dll". The error pops up several times (4 - 6 times)
I also tried using the DigitalPersona Personal software (FingerPrint enrollment Wizard) and had no luck. Upon selecting a finger to register, I get the error "The finger print reader is not connect. Connect the reader"
Anyone else having these issues? Better yet, anyone found a solution for this issue?
Cheers
Re: Fingerprin t reader not listed in Biometric Devices
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
12-28-2009 09:39 AM
Sorry, Vidaya, but it didn't work for me
Re: Fingerprin t reader not listed in Biometric Devices
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
12-29-2009 04:51 AM
Try this now...
Validity Fingerprint Sensor Driver
ftp://ftp.hp.com/pub/softpaq/sp41501-42000/sp41660
Regards,
Vidya
Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.
***Click on “Kudos” STAR to say thanks!***
Re: Fingerprin t reader not listed in Biometric Devices
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
01-21-2010 12:33 AM
SecuGen Hamster Plus is the improved version of SecuGen's popular and versatile fingerprint reader product line.High-performance, maintenance-free optical fingerprint sensor

Re: Fingerprin t reader not listed in Biometric Devices
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
11-02-2010 01:03 AM
Guys my problem is that i am using a HP dv9601au. my fingerprint reader used to work properly for windows vista. but when i install the same software for windows 7 it detects that there is compatibility issue with the software. My device is being detected in the "Biometric Devices". What should i do so that i can use the fingerprint reader in windows 7
Re: Fingerprin t reader not listed in Biometric Devices
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
09-26-2011 04:06 AM
i can't find built in biometric driver for hp dv6 1370 ev windows 32 bit
Fingerprin t reader not connected
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
11-15-2011 05:02 AM
Hi, I'm using HP Pavilion dv6-3133nr Entertainment Notebook. It has a built in fingerprint. I have a red "X" mark on the tray icon of the DigitalPersona software, and when I click a finger to enroll and save my fingerprint in the wizard at the software it tells me that "the fingerprint reader is not connected"!!! help me on how to connect the fingerPrint
Re: Fingerprin t reader not listed in Biometric Devices
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
12-19-2011 06:52 PM
Hi Vidya
I tried clicking on the link but it takes me nowhere and browser cant find the location.
Could you please help me out as I am not able to use the finger swipe to login to my HP ELitebook 8440P (Windows 7)
