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Formatted the hp recovery drive, what do i do??? (327 Views)
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Jellybean103
Posts: 16
Registered: ‎04-28-2012
Message 1 of 12 (327 Views)

Formatted the hp recovery drive, what do i do???

I had formatted the recovery drive the day i had gotten my probook 4530s, as i thought im never gonna need it. Yesterday i updated my windows 7 and now my probook wont go beyond, 'fatal error c00002a...*something*', as a result, it just gets struck, n no dice trying to restart either. As it was pre installed, i dont have a cd either. I'd deleted the recovery files, n now i cant restore the factory settings. What am i supposed to do?? Someone please suggest something, atleast how to reboot!! Thanks<br>#desperate
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Distinguished Professor
ManjunathTech
Posts: 2,984
Registered: ‎01-21-2012
Message 2 of 12 (324 Views)

Re: Formatted the hp recovery drive, what do i do???

Hi

 

Please call HP Technical support and order the Recovery disc from then this might cost you about 10$.

 

 

Let us know how it goes!

"I work for HP."
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Manjunath
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Tutor
Jellybean103
Posts: 16
Registered: ‎04-28-2012
Message 3 of 12 (320 Views)

Re: Formatted the hp recovery drive, what do i do???

I called them(worst customer care), and they just registered a complaint for me!! And third time the guy hung up. So, if i do order one, will it work??
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CherylG
Posts: 16,435
Registered: ‎11-12-2008
Message 4 of 12 (316 Views)

Re: Formatted the hp recovery drive, what do i do???

Order the Recovery Disks, boot from them and reinstall.


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Distinguished Professor
ManjunathTech
Posts: 2,984
Registered: ‎01-21-2012
Message 5 of 12 (310 Views)

Re: Formatted the hp recovery drive, what do i do???

Hi

 

Yes if you order the recovery disc the unit should work fine for you.

 

 

Let us know how it goes!

"I work for HP."
****Click the White Kudos star to say thanks****
****Please mark Accept As Solution if it solves your problem****

Regards
Manjunath
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Regents Professor
Mumbodog
Posts: 10,849
Registered: ‎01-11-2010
Message 6 of 12 (303 Views)

Re: Formatted the hp recovery drive, what do i do???


Jellybean103 wrote:
I had formatted the recovery drive the day i had gotten my probook 4530s, as i thought im never gonna need it. Yesterday i updated my windows 7 and now my probook wont go beyond, 'fatal error c00002a...*something*', as a result, it just gets struck, n no dice trying to restart either. As it was pre installed, i dont have a cd either. I'd deleted the recovery files, n now i cant restore the factory settings. What am i supposed to do?? Someone please suggest something, atleast how to reboot!! Thanks<br>#desperate

Lets try to fix the error

 

Use F8 at startup to get the windows advanced screen, then use the up down arrow keys to highlight "repair your computer"

 

F8 repair-your-computer-windows-7.png

 

.

 

Once you do that it will load Windows Recovery Environment (RE), there will be a few prompts you need to go through before the tools will load, once you get to this screen, choose command prompt.

System Recovery Options Command Prompt.png

 

when the command window opens type this command and hit the enter key

 

chkdsk/r C:

 

(space between r and C: )

 

it will check and repair the file system, it may take quite some time to complete depending on how large the hard drive is, be patient and Do Not interrupt the process or turn off the PC.

 

When it completes exit RE and see if it will boot without the 2a error.

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Tutor
Jellybean103
Posts: 16
Registered: ‎04-28-2012
Message 7 of 12 (292 Views)

Re: Formatted the hp recovery drive, what do i do???

@CheryG, ManjunathTech: thanks i guess i'll start mission 'parent persuation'(10$..they are gonna kill me lol)! And if i do get a recovery disc, it'll just help in the reboot, right? No way i can back up before that? Like using another laptop or something?
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Jellybean103
Posts: 16
Registered: ‎04-28-2012
Message 8 of 12 (291 Views)

Re: Formatted the hp recovery drive, what do i do???

@Mumbodog: thanks! but , when i open the repair your computer, it just goes to the 'insert the installation cd' stuff! And i dont have one
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Jellybean103
Posts: 16
Registered: ‎04-28-2012
Message 9 of 12 (288 Views)

Re: Formatted the hp recovery drive, what do i do???

It was bought like 7 months ago, so can i still use the warranty?? Lost the bill, but read somewhere that i can use the serial number instead (in most of the cases)
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CherylG
Posts: 16,435
Registered: ‎11-12-2008
Message 10 of 12 (280 Views)

Re: Formatted the hp recovery drive, what do i do???

Warranty can usually be verified by product number, serial,etc.Phone HP>> Contact HP


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