G62-364DX - Windows 7 Home Prem 64 Bit. I am getting the 'blue screen' error.

[QueenLamb]

When the computer was started, this error came up and the system was shutdown and restarted. I received this error 3 times.  Thank you in advance for your assistance.

[QueenLamb]

So far, I read the computer freezes, lockup discussion forum. I followed the instructions posed by HP employee. I emailed the log from the ImageDiag. Also, I see the dump files in c:\windows\minidumps. Waiting on reply from HP support.

[QueenLamb]

I updated Windows 7 with SP1 and updated the BIOS to most recent version.  I am still getting the blue screen error. I noticed some of the Windows updates failed today.  Also, Microsoft Outlook and Internet Explorer 9 is shutting down.  I'm going to send another log to HP.  Just want to keep you updated if you are having the same problem.

[QueenLamb]

I took initiative and did a system diagnostic test. The memory test failed. I mentioned it to HP support. I ran the diagnostic test again with the latest version. I received the same error.

Failure Id: 0W66LW-59N674-XD002K-40AA03

Product Id: XX389UA#ABA

Memory Module 1 Bottom - Slot 1 (top)

Memory Test: FAILED

Here's the response from HP OnlineCrashAnalysisTeam....

Did you run the F2 memory test, or the F10 memory test? If either of those tests fails, that generally indicates a hardware problem and most likely a hardware problem. I would recommend running the latest version of our UEFI Advanced diags which is available from the softpaq below.

You can install this on your main hard drive or to an external thumb drive or USB drive if you prefer. Once you install Diags, if you installed it on an external disk leave the disk attached to the notebook and boot the notebook up and press F2 to go into the UEFI Diags to test your hardware. Once you get into Advanced Diagnostics run the Memory, Hard drive, System Tune-up, and Run-In test. Based on what you stated previously I suspect most likely you have a bad memory module, and I would recommend running the memory test first. Please run the RunIn test run last and let it run overnight as it will test your memory more completely by looping until you stop it the next day. If you get an error during the testing please provide us the Failure ID number, and grab a screenshot with a camera if possible of the error or go into F10 and look at the Error Log to check for any errors. Ultimately if it fails you will want to contact HP technical support to make arrangements to have your computer serviced. We can review the Failure ID or any messages for you and provide better context around what they mean if you share the test results with us. The System Tune-up test often can take nearly 3 hours so it’s a pretty long test. The hard drive test also can be pretty lengthy sometimes (maybe 90 minutes etc..) so you may want to plan accordingly around when you run these tests.

I never made it to the other tests. Hopefully, I do not have other problems.Turns out that I have a bad hard drive.  I ordered it today through a rude technical support person. After spending more than 3 days on this issue, I had to battle with technical support for complimentary shipping. I truly believe HP had problems with the hard drive to begin with. How can a computer sitting in a box get a bad hard drive?

So, I will let you know when I get my new hard drive how things turn out. I have not been productive on this laptop because of repeated blue screen errors.