HP Support Forums
Join in the conversation.
11-01-2009 11:57 AM
11-01-2009 01:53 PM
On Friday 10/30, I decided I would contact HP directly to see what their response to me would be. I got the following as part of their reply.
"We truly appreciate the trust that you have displayed in our services and us, and assure you that we will certainly try to live up to your expectations.
xxxxx, we have checked the status of your order. It is Arvato has received all the required information from your side. It will take some time to complete the process.
If there is anything else we can do to make things easier for you, please let us know, we will be happy to assist you with all our resources."
What a bunch of baloney!! I wrote back to them and asked if they had a clue what "some time" meant. I haven't heard from them since.
11-01-2009 05:26 PM
I checked the tracking # they gave me (DHL) and it says delivered to USPS (I have a P.O. box). I checked the USPS tracking # provided and indeed it says it was delivered yesterday and is held for pickup. Guess we'll see tomorrow when they're open.
A hint on the DHL tracking # - I cut and pasted it out of the shipping confirmation email and at first it said invalid. I looked at it and found my cut and paste had inserted an invisible space character - when I re-did it more carefully it worked.
11-02-2009 10:40 AM
11-02-2009 10:58 AM
For littlewhizkid: I would imagine that you will probably be on hold to speak to a "manager" for about as long as it will take to get the promised product. These guys are totally unreal. In todays rough economy, you would think companies would be bending over backward to support their customers. I guess they figure they already have our money.
Please come back and post whatever the so called manager told you.
11-02-2009 12:13 PM
As imagined, I did not get to speak to a manager. I did my level best to hold a steady tone and not give them an excuse to hang up on me but that is exactly what happened. The guy I spoke with could tell me nothing, which makes me wonder why they even have a call in number. The web page for checking status has not been updated for my order since the day it first appeared, even though they claim my order was accepted.
I look at it this way. the information is submitted and put into a database, electrnically. Microsoft and HP know exactly how many people have placed orders for the upgrade and it should be a matter of running of lables and attaching them to the package. So besides incompetence, what is taking so long? This is a black eye for both HP and Microsoft. I do have to purchase a couple of new computers for my kids this Christmas, right now I am pretty certain HP is not going to be very high on my list. Frankly, I could have ordered a customized laptop and had it shipped in less time than this upgade is taking.
11-02-2009 05:01 PM
Hi my name is Cody stone i have not got windows 7 from ARVATO DIGITAL SERVICES i have call with them they told me i would get windows 7 upgrade in 60 day but yesterday they have sent me am email saying that i might now get windows 7 but i told the i can get it from other places quicker than you and my dad just got windows 7 from Acer saturday where in the hell is windows are we getting it from the dumb company at all
11-04-2009 03:52 AM