HELP-no Password

[DrKathi]

I Have a mini note 2133 that I turned on long enough to test out the wi-fi connection, not even long enough to register.  But when I turned it on the second time, it kept asking for a password to the Hard Drive, which I had never set.  So I have had 45minutes of use in the past month & can find an answer nowhere.

HELP if you know an answer.  Dr.Kathi@verizon.net

[Proffian]

Check the thread below by mark54321 . It has the answer to your question.

[SandyD]

Hi DrKathi,

Thank you for visiting the HP Support Forums!  Here is a link to the thread the previous poster suggested viewing:

Forgot Password?

I hope this helps you resolve your issue.  If it does, please let us know

[DrKathi · Accepted solution]

Sorry, tried holding down F11 but it still asks for a password to the hard drive.  This is a Linux desktop OS, so it's different than Windows.

I can load up a Linux system from a jump drive, but it can;t access the hard drive and it can't seem to access the Wi-Fi system.

I DO like the size and weight, but it's not much good to me if it loaded with a password I don't know & didn't set.

Dr.Kathi

[bkasch]

What you are referring to, is what is known as a bios password, that will require the bios to be flashed to solve the issue.

[DrKathi]

I did enter a BIOS password & can get into BIOS as administrator, but the  hard drive still has another mystery password & I can;t get in or change it.  Still looking for help.

Dr.Kathi

[Tom-Bodet]

Dr.Kathi, you might google trinity,it can recover erase and reset passwords and is pretty simple to use. There is a video on youtube that diminstrates how to use it.

[tcsenter]

Your problem somehow became marked as "solved", with your own post marked as the "accepted solution".  Is this correct or some mistake?

It sounds as though an ATA security lock password somehow was set on the hard drive.  If this is the case, it is not likely that you will get it unlocked.  The ATA security lock feature is very secure.  I recommend contacting HP technical support.  If the drive is security locked, it will probably need replacement.

[DrKathi]

This waqs marked solved automatically when I read the first message/  It's not solved, it keeps asking for a password for the hard drive.  I've tried a Ubantu jump drive, but the resident memory program can't access the wi-fi or the TDK repair program.  Thanks for your response.  Dr.Kathi