HP Support Forums
Join in the conversation.
03-09-2012 08:38 AM - edited 03-09-2012 08:38 AM
I have a HP DV6-6b12ed with Windows 7 Premium 64-bit.
Everything works except my Fingerprint reader.
I've tried installing drivers from the HP support & drivers website, but didn't work.
I've tried installing software like Simplepass Identify Protection and DigitalPersona Digital.
But when I try to configure my fingerprint it says it's not detected! (See screenshot below).
Also when I start windows, It says it's scanning for the fingerprint reader, eventually it says not detected.
I've no idea what's causing the problem, when I go to Device manager it says the biometric devices is correctly installed ( with no "!" in it).
http://i43.tinypic.com/30mon86.png (it says not detected)
If you need any additional info, I'll respond asap for you.
Solved! Go to Solution.
03-09-2012 08:42 AM
Most likely I've to install the correct supporting driver, but I'm getting the idea the one from the HP support site doesn't install correctly for some reason, because the installation seems to be interrupted or something...
03-09-2012 08:50 AM
I already got it from a few topics below:
I had to enable a service like 1 guy said in that topic.
07-07-2012 01:01 PM
The fix that was threaded from here doesn't make any sense. My fingerprint reader is not detected, but all drivers are installed and everything seems correct. What do I do? I am running 64-bit Windows 7