HP G62, Win7 HomePrem, HDD crashed & replaced, system recovery performed, win update not working?

[Hi-lyPerturbed]

Mine is a 64-bit system and the new hdd is a western digital scorpio. Both drives is/were 500gb. I used the Recovery Disks to reload the OS to the new hard drive so I don't understand why this problem occurred. Have checked Microsoft sites, tried to download System Update Readiness Tool prior to manually downloading Service Pack 1 for Win 7 but received an error prior to install (0x8000247).  Tried to get help from HP but since the laptop is no longer under warranty, I must buy a warranty from HP at $14.99 per month for 12 months before they will talk to me about a fix for this problem.  That part really makes no sense, particularly when it was THEIR recovery disks that failed me.  I won't be fooled by a false sense of security by HP again.  I've stood by Compaq and HP for many years but this time they've hurt me.  I didn't whine when the drive went bad and I had to pay for a new one because I didn't buy an extended warranty - that was my fault.  But recovery disks that don't work are HP's fault and I shouldn't have to pay twice for an operating system.

If there is anyone out there who has heard of this and has a fix I would really appreciate hearing from you. Thank you.

[Kalt]

What happens when you try running Windows Update?

[CherylG]

Have you checked your drivers page at HP to see if an updated driver may be needed before installing SP1?

[Hi-lyPerturbed]

Hi,
When I run win update I get an error message that says the service is not running - but when checking control panel, the service IS running. I've also tried downloading updates manually including SP1. To that I get error 0x8000247. I've tried drivers and MS fixes and everything I can find, even BIOS updates. Ty for your suggestions.

[Kalt · Accepted solution]

There appears to be an issues relating to WD HDs and some Intel drivers. Please download and run the Intel Rapid Storage Technology driver and restart your system.

Download: ftp://ftp.hp.com/pub/softpaq/sp47501-48000/sp47845.exe

More Information: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02219204

Try running Windows Update again. If it doesn't work, follow these instructions, then try again.

[Hi-lyPerturbed]

Genius...genius, I tell you!  I was beginning to think there was no answer.  Thank you so much for posting this.  Truthfully, when I scanned the email on my cell phone, my first impression was "no way, can't be a driver issue".  But, what do I know?  I checked it out and sure enough it worked perfectly.  I am so happy I can move on with the set up of my computer peripherals.  My thanks to each of you who responded, as well.  Live well and be happy!