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07-31-2009 07:30 AM
Solved! Go to Solution.
07-31-2009 07:36 AM
I have a HP G70 that randomly gets caught up in BSOD fits. I can boot it into safe mode and after some checking and a hard reset I can usaully get it back booting normally again. I have upgraded BIOS and run all of the checks from HP but still it will randomly get stuck in these fits and it takes hours to get it booting correctly again.
What BSOD (Stop Error) code/message are you getting? When does it occur?
07-31-2009 08:11 AM
Blue Screen of Death (BSOD). That wonderful Microsoft error that provides little to help someone troubleshoot the actual issue
Yes, You've already told us it's a BSOD (stop error). When you see the message, it usually gives you a hexidecimal number that looks like "0x0000000" or something similar...that's the number you need to look for and give us so we can identify the cause of the error.
07-31-2009 08:54 AM
*** STOP: 0x0000000A (Ox0000000000000880, 0x000000000000000C, 0x0000000000000001, 0xFFFFF80001c2D995)
Cause (from: http://msdn.microsoft.com/en-us/library/ms793589.a
This bug check is issued if paged memory (or invalid memory) is accessed when the IRQL is too high.
The error that generates this bug check usually occurs after the installation of a faulty device driver, system service, or BIOS.
If you encounter bug check 0xA while upgrading to a later version of Windows, this error might be caused by a device driver, a system service, a virus scanner, or a backup tool that is incompatible with the new version.
07-31-2009 08:58 AM
You should boot to the BIOS (F10) and run the hard drive and memory tests to make sure you don't have a HD failure.
You should then run HP Update and Windows Updates to make sure you have all of the available updates.
After that, you might try running the System File Checker and a Check Disk:
System File Checker
To determine whether the issue that you are experiencing is caused by one or more system files that are used by Windows Vista, run the System File Checker tool. The System File Checker tool scans system files and replaces incorrect versions of the system files by using the correct versions.
Click Start, then All Programs, then Accessories, right click on the Command Prompt option, then click on the Run as Administrator option.
If you haven’t disabled the User Account Control, you will be asked for permission first...just continue on.
In the Command Prompt window, type: "sfc /scannow" then press enter.
The scan may take some time (usually 5-15 minutes) and Windows will repair/replace any corrupt or missing files...once complete type "exit" and press enter, then restart the notebook.
Follow the same process for the Check Disk, only type "chkdsk /r" and hit enter, then hit "Y" to schedule the check, then restart the notebook and let it run.
07-31-2009 09:00 AM
I can do a google search too....
This is a laptop with nothing attached to it and the issue appears randomly. So what would have changed? I do have both Microsoft and HP updates set to automatic. Are there compatibility issues with any Microsoft patches or issues with any new HP patches?
08-01-2009 10:12 AM
I finally got a solution for this pain in the neck. It takes multiple steps:
After recovering to a older point.
Boot into safe mode F8 during boot.
The turn off the HP and Microsoft updates
Go into Start - Control Panel - Administrative Tools - System Configuration
On the General Tab select the Selctive Startup and uncheck the Load System Services
Choose okay and restart.
The system should come up fine.
At this point you can go back and turn on the services until to isolate the issue.
Note: is was able to turn everything back on with a few reboots and no more blue screen.
You will now have to weed through the HP and Microsoft updates to find the one causing the issue. I have not been able to do that yet.