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Re: HP G70 Blue Screen of Death (1853 Views)
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Top Student
mjuneac
Posts: 7
Registered: ‎07-31-2009
Message 1 of 12 (1,854 Views)
Accepted Solution

HP G70 Blue Screen of Death

I have a HP G70 that randomly gets caught up in BSOD fits. I can boot it into safe mode and after some checking and a hard reset I can usaully get it back booting normally again. I have upgraded BIOS and run all of the checks from HP but still it will randomly get stuck in these fits and it takes hours to get it booting correctly again.
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Distinguished Professor
Kalt
Posts: 3,005
Registered: ‎11-19-2008
Message 2 of 12 (1,848 Views)

Re: HP G70 Blue Screen of Death


mjuneac wrote:
I have a HP G70 that randomly gets caught up in BSOD fits. I can boot it into safe mode and after some checking and a hard reset I can usaully get it back booting normally again. I have upgraded BIOS and run all of the checks from HP but still it will randomly get stuck in these fits and it takes hours to get it booting correctly again.

 

What BSOD (Stop Error) code/message are you getting?  When does it occur?
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Top Student
mjuneac
Posts: 7
Registered: ‎07-31-2009
Message 3 of 12 (1,855 Views)

Re: HP G70 Blue Screen of Death

Blue Screen of Death (BSOD). That wonderful Microsoft error that provides little to help someone troubleshoot the actual issue
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Distinguished Professor
Kalt
Posts: 3,005
Registered: ‎11-19-2008
Message 4 of 12 (1,853 Views)

Re: HP G70 Blue Screen of Death


mjuneac wrote:
Blue Screen of Death (BSOD). That wonderful Microsoft error that provides little to help someone troubleshoot the actual issue

 

Yes, You've already told us it's a BSOD (stop error).  When you see the message, it usually gives you a hexidecimal number that looks like "0x0000000"  or something similar...that's the number you need to look for and give us so we can identify the cause of the error.
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Top Student
mjuneac
Posts: 7
Registered: ‎07-31-2009
Message 5 of 12 (1,851 Views)

Re: HP G70 Blue Screen of Death

IRQL_NOT_LESS_OR_EQUAL

 

*** STOP: 0x0000000A (Ox0000000000000880, 0x000000000000000C, 0x0000000000000001, 0xFFFFF80001c2D995)

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Distinguished Professor
Kalt
Posts: 3,005
Registered: ‎11-19-2008
Message 6 of 12 (1,838 Views)

Re: HP G70 Blue Screen of Death


mjuneac wrote:

IRQL_NOT_LESS_OR_EQUAL

 

*** STOP: 0x0000000A (Ox0000000000000880, 0x000000000000000C, 0x0000000000000001, 0xFFFFF80001c2D995)


 

Cause (from: http://msdn.microsoft.com/en-us/library/ms793589.aspx)

This bug check is issued if paged memory (or invalid memory) is accessed when the IRQL is too high.

 

The error that generates this bug check usually occurs after the installation of a faulty device driver, system service, or BIOS.

 

If you encounter bug check 0xA while upgrading to a later version of Windows, this error might be caused by a device driver, a system service, a virus scanner, or a backup tool that is incompatible with the new version.

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Distinguished Professor
Kalt
Posts: 3,005
Registered: ‎11-19-2008
Message 7 of 12 (1,834 Views)

Re: HP G70 Blue Screen of Death

You should boot to the BIOS (F10) and run the hard drive and memory tests to make sure you don't have a HD failure.

 

You should then run HP Update and Windows Updates to make sure you have all of the available updates.

 

After that, you might try running the System File Checker and a Check Disk:

System File Checker

To determine whether the issue that you are experiencing is caused by one or more system files that are used by Windows Vista, run the System File Checker tool. The System File Checker tool scans system files and replaces incorrect versions of the system files by using the correct versions.

 

Click Start, then All Programs, then Accessories, right click on the Command Prompt option, then click on the Run as Administrator option.

 

If you haven’t disabled the User Account Control, you will be asked for permission first...just continue on.

 

In the Command Prompt window, type: "sfc /scannow" then press enter. 

 

The scan may take some time (usually 5-15 minutes) and Windows will repair/replace any corrupt or missing files...once complete type "exit" and press enter, then restart the notebook.

 

Follow the same process for the Check Disk, only type "chkdsk /r" and hit enter, then hit "Y" to schedule the check, then restart the notebook and let it run.

 

 

More information regarding SFC:  Wikipedia Link  |  Microsoft Link

 

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Top Student
mjuneac
Posts: 7
Registered: ‎07-31-2009
Message 8 of 12 (1,834 Views)

Re: HP G70 Blue Screen of Death

I can do a google search too....

 

This is a laptop with nothing attached to it and the issue appears randomly. So what would have changed? I do have both Microsoft and HP updates set to automatic. Are there compatibility issues with any Microsoft patches or issues with any new HP patches?

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Top Student
mjuneac
Posts: 7
Registered: ‎07-31-2009
Message 9 of 12 (1,826 Views)

Re: HP G70 Blue Screen of Death

Ran as you suggested no luck. Still blue screens with same error.
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Top Student
mjuneac
Posts: 7
Registered: ‎07-31-2009
Message 10 of 12 (1,796 Views)

Re: HP G70 Blue Screen of Death

I finally got a solution for this pain in the neck. It takes multiple steps:

 

After recovering to a older point. 

 

Boot into safe mode F8 during boot.

 

The turn off the HP and Microsoft updates

 

Go into Start - Control Panel - Administrative Tools - System Configuration

 

On the General Tab select the Selctive Startup and uncheck the Load System Services

 

Choose okay and restart.

 

The system should come up fine.

 

At this point you can go back and turn on the services until to isolate the issue.

 

Note: is was able to turn everything back on with a few reboots and no more blue screen.

 

You will now have to weed through the HP and Microsoft updates to find the one causing the issue. I have not been able to do that yet.

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