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Re: HP Laptop Pavilion dv7 with failure id: QBR3KW-59763J-XD002K-60WF03 (163 Views)
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EWater Student
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EWater
Posts: 1
Registered: ‎04-23-2012
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HP Laptop Pavilion dv7 with failure id: QBR3KW-59763J-XD002K-60WF03

‎04-23-2012 08:14 PM

HP Pavillion dv7-4173    Windows 7 64-bit

Won't boot

Start Test results:

Failure ID: QBR3KW-59763J-XD002K-60WF03

Product ID: XH112UA#ABA

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Distinguished Professor Distinguished Professor
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ManjunathTech
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Registered: ‎01-21-2012
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Re: HP Laptop Pavilion dv7 with failure id: QBR3KW-59763J-XD002K-60WF03

‎04-23-2012 09:24 PM

Hi,

 

The failure ID indicates that your Hard Drive has failed and you need to be replace the part.

 

If your notebook is still under warranty, contact HP and arrange to have the drive replaced.

If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know.

 

 

Let us know how it goes!

 

*Although I am an HP employee, I am speaking for myself and not for HP.

****Click the White Kudos star to say thanks****

****Please mark Accept As Solution if it solves your problem****

 

Regards,

Manjunath

Let us know how it goes!

"I work for HP."
****Click the White Kudos star to say thanks****
****Please mark Accept As Solution if it solves your problem****

Regards
Manjunath
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