HP Support Forums
Join in the conversation.
That information is extremely helpful ! 
HP's Media Smart software is developed by Cyberlink, so that is not too surprising that Power DVD 10 does not work either.
However this is the first time that it did not work at all or at least showed the same symptoms as Media Smart DVD.
Media Smart DVD is the last on the chain to receive any tweaks and updates because it's just a money pit for Cyberlink, but to have their best product not function, it should be an embarrassment for them. Tsk. Tsk. !!
This is not part of the other solution I was going to have you try, but it may have some positive results.
Install this Intel Rapid Storage Driver. I am not sure what you are running now.
Also this chipset driver. Install the chipset driver first.
Save it to the desk top and install it from there and restart.
This is a process of elimination. I may have you try installing a previous version of BIOS, but my gut tells me that may not help.
These as well, but do the chipset first.
You may already have all or some of these. I have no idea what those IT tech. Guys have done.
This is my last effort other then to try a/or some previous versions of BIOS.
Run CCleaners as described before to uninstall all the Blu-ray software that you may have now (do the registry too) and download this rar. file of Media Smart DVD. Extract the file in my documents and then drag the "DVD" folder into "Media" on drive "C". This is where it should be installed. Note where it go's on the hard drive as it is important to get it in the correct place. Computer > OS (C) > Program Files (x86) > Media. Do not open the rar on the hard drive, it is important to drag it into the correct place.
Download the extraction tool from the rar web sight itself. It is a trial, but it works better then a third party extractor.
http://www.rarlab.com/download.htm The 64 bit is the second one from the top.
http://www.fileswap.com/share/423d06d79d810d80e464
This is a forced install, if you will. After this, restart your laptop and open the DVD folder and look for the Media Smart icon and click on it.
This will open the software. Load a regular Blu-ray and choose to play it. It may play or you may get "format not supported" warning.
If this happens close the program and install the same version over top of the one I just gave you and restart.
Here is that version again. Check again and see if Media Smart is chosen in "Auto Play" for Blu-ray.
The other thing as mentioned by HP is to do a factory reinstall and to save the software that you IT tech, guys and reinstall it later. How bad do you need the Blu-ray player to work ? I know it can be frustrating, you paid a fair amount of money and it should work regardless.
Grrr !! 
That's all I've got. 
If I think of something else, I will post it and PM you.
With out knowing exactly what the IT guys did it's really difficult to trouble shoot from afar. It's not so much that Media Smart software is bad, but Cyberlink in general. With that said though, I know it`s not that great.
When you have time you may find this last post in this thread interesting.
Thanks for trying my solutions, most people would not have the patience.
You can try downloading Any DVD, That removes any copy protection on the Blu-ray. That may have a positive effect, but that is hardly a solution and the software is not free, but it would be interesting to try it as a trial to see what would happen.
http://www.slysoft.com/en/anydvdhd.html
I use it all the time to create ISO files of a movie and I can watch it in my home theatre with a virtual drive.
