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08-22-2010 08:44 PM
I received a Pavilion dv6t select edition a few weeks ago. When it arrived, the blu-ray player worked fine with HP MediaSmart DVD. After my company's IT guys messed with it, MediaSmart won't even recognize anything (DVD or Blu-Ray) in the Blu-Ray drive.
I downloaded a trial of TotalMedia Theatre 3 to make sure it isn't a hardware issue; TotalMedia runs Blu-Rays with no problem.
I've reinstalled HP MediaSmart several times: the most current version, the version that came on the laptop, and an earlier version. They all do nothing except tell me "no disc loaded in the drive." I've also wiped the registry clean with CC cleaner before new installs to no avail.
The eject button on HP MediaSmart won't even eject a disc from the drive.
I've also downloaded and installed the newest drivers for the video card (ATI).
I also called Tech support, and after two hours of weak troubleshooting, was told I needed to do a complete system restore. Not an option for me, since my company's IT clowns would charge another arm and a leg to reinstall everything.
Any ideas? Right now, HP MediaSmart is nothing but MediaDumb.
08-23-2010 12:53 AM - edited 08-23-2010 01:05 AM
If you still have any Blu-ray software now, uninstall it all with CCleaner, not Windows, then run its registry cleaner and restart.
Run the registry cleaner again and if it finds anything again, delete all and restart. Do this as many times as necessary until it finds nothing.
Install this version of Media Smart from a dv8 and restart.
Download it to the desk top and install it from there, do not install it from a temporary folder.
After the restart go to the control panel and find "Auto Play" and make sure MS DVD is chosen for Blu-ray playback. If it is not, choose to do so and make sure to save the setting. Restart if you had to enable the setting and check again if the setting is still enabled.
Load a Blu-ray movie, not a DVD and it should play automatically.
Were the version(S) of Media Smart the same as the one I gave you ? I realize that these steps that I have given you are the same, but follow them exactly and they may work to solve your problem. Media Smart software is not the greatest, but it seems to me your company's IT guys did something to corrupt the registry so the software won't run. I would be really curios to see what they did, but it doesn't really matter now.
I have another method to get MS to work, but try these steps first.
I am also going to ask if your company did any BIOS updates ?
08-27-2010 08:15 PM
Sorry it took me a while to get back to you. I went through all the steps exactly as you instructed, but I'm still getting the exact same error. As to the question regarding bios, I don't know if they've been updated or not, but I think they probably have.
I'd like to try your other solution.
08-28-2010 09:08 AM
Before we go any further could you please post your full model number "dv6t 1000 cto" maybe ????
Are you running Windows 7 64 bit I am guessing ???
Please let me know what version of BIOS you are running now.
08-28-2010 07:03 PM
I have a HP Pavilion dv6t-3000 CTO Select Edition Entertainment Notebook PC, running Windows 7 64 bit. Bios version is F.09.
As one additional piece of information, I've determined this isn't a hardware issue. I downloaded Total Media Theatre 3 trial and it runs like a champ (although it costs $100, and I don't want to spend money for something that should already be working). However, I have downloaded Cyberlink PowereDVD 10 Ultra trial and I get a "there is a disc with unsupported format in drive...."
What should I do now?
Thanks for your continued help.
08-28-2010 08:39 PM - edited 08-28-2010 08:48 PM
That information is extremely helpful !
HP's Media Smart software is developed by Cyberlink, so that is not too surprising that Power DVD 10 does not work either.
However this is the first time that it did not work at all or at least showed the same symptoms as Media Smart DVD.
Media Smart DVD is the last on the chain to receive any tweaks and updates because it's just a money pit for Cyberlink, but to have their best product not function, it should be an embarrassment for them. Tsk. Tsk. !!
This is not part of the other solution I was going to have you try, but it may have some positive results.
Install this Intel Rapid Storage Driver. I am not sure what you are running now.
Also this chipset driver. Install the chipset driver first.
Save it to the desk top and install it from there and restart.
This is a process of elimination. I may have you try installing a previous version of BIOS, but my gut tells me that may not help.
These as well, but do the chipset first.
You may already have all or some of these. I have no idea what those IT tech. Guys have done.
08-29-2010 06:41 AM
Downloaded and saved each of the updates to the desktop and installed them in the order you suggested. I'm still getting the same error. Any other ideas? Thanks again.
08-29-2010 09:46 AM - edited 08-29-2010 09:48 AM
This is my last effort other then to try a/or some previous versions of BIOS.
Run CCleaners as described before to uninstall all the Blu-ray software that you may have now (do the registry too) and download this rar. file of Media Smart DVD. Extract the file in my documents and then drag the "DVD" folder into "Media" on drive "C". This is where it should be installed. Note where it go's on the hard drive as it is important to get it in the correct place. Computer > OS (C) > Program Files (x86) > Media. Do not open the rar on the hard drive, it is important to drag it into the correct place.
Download the extraction tool from the rar web sight itself. It is a trial, but it works better then a third party extractor.
http://www.rarlab.com/download.htm The 64 bit is the second one from the top.
This is a forced install, if you will. After this, restart your laptop and open the DVD folder and look for the Media Smart icon and click on it.
This will open the software. Load a regular Blu-ray and choose to play it. It may play or you may get "format not supported" warning.
If this happens close the program and install the same version over top of the one I just gave you and restart.
Here is that version again. Check again and see if Media Smart is chosen in "Auto Play" for Blu-ray.
The other thing as mentioned by HP is to do a factory reinstall and to save the software that you IT tech, guys and reinstall it later. How bad do you need the Blu-ray player to work ? I know it can be frustrating, you paid a fair amount of money and it should work regardless.
08-29-2010 02:48 PM - edited 08-29-2010 02:50 PM
Thanks again for the tips. I tried the .rar method to no avail. Still having the exact same problem. I also installed earlier versions of bios with the same result. If you've got any more ideas, let me know. Regardless, I appreciate all the help.
By the way, another system restore is not really possible, as our IT people charge by the hour and I can't really justify all that additional time just to make the Blu-ray software work. It surprises how poor the MediaSmart software is.
08-29-2010 03:39 PM - edited 08-29-2010 03:40 PM
That's all I've got. If I think of something else, I will post it and PM you.
With out knowing exactly what the IT guys did it's really difficult to trouble shoot from afar. It's not so much that Media Smart software is bad, but Cyberlink in general. With that said though, I know it`s not that great.
When you have time you may find this last post in this thread interesting.
Thanks for trying my solutions, most people would not have the patience.
You can try downloading Any DVD, That removes any copy protection on the Blu-ray. That may have a positive effect, but that is hardly a solution and the software is not free, but it would be interesting to try it as a trial to see what would happen.
I use it all the time to create ISO files of a movie and I can watch it in my home theatre with a virtual drive.