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01-23-2012 05:48 PM
Thanks! I try deleting the MS DVD, but is not letting me deleted. I keep coming up with the same message of dead... AAAHHH! .... “Error!! The Product definitation file lost.”
After that, any unistalling or installing stop. What can I do? I try installing the suggested DVD 10 pkg and I come up with the same message. I try all different solutions I read on the different blogs and can't get it to work. I use CCleaner to unsinstall and also winoptimazer. Both with the same results. Anything to do with MS software is the same end result... the “Error!! The Product definitation file lost.” at the end of the process.
I think this problem is being going on forever, and I can't find a solution directly from HP.
Thanks for the previous advice.
01-23-2012 08:57 PM - edited 01-23-2012 09:10 PM
1) Create a manual Windows restore point before continuing with my instructions, if you don't know how to do this, post again and I will tell you. Do not continue until you create the restore point.
2) Download and install this trial of RAR labs file extractor. http://www.rarlab.com/download.htm
Choose your language and either 32 or 64 bit. Shut right down and do not restart.
3) Upon boot up immediately start tapping the f8 key to enter safe mode with out WiFi connection and go to step "4".
4) Click on "Computer" > Program Files (x86) > Hewlett-Packard > Media, and in the Media folder is another file called "DVD". Right click on that and delete it and if DVD is the only folder in the "Media" folder, right click and delete the Media folder too. Shut down.
5) Boot up and go through and delete what is left of Media Smart DVD : Media Smart DVD will still be in "Programs and Features" (in the control panel), click on it as if to delete it. You will get an error that it no longer exists and you will be asked if you want to remove it from programs and features, choose yes to do so.
Go into "All Programs" and find "HP", open that and right click to delete MS DVD. If you have MS DVD pinned to the task bar, remove it from there as well, the idea here is to manually delete anything that has to do with MS DVD. You may also find a folder for MS DVD is "My Documents" delete that as well.
Restart and run CCleaners registry cleaner, run it as many times as necessary until it finds nothing and restart.
Run the registry cleaner again just to be sure there us nothing else.
6) Save Power DVD10 to the desk top and right click on it and choose to extract files (click OK to do so) and a new folder will appear on the desk top with the same file number as Power DVD10 (sp54746)
7) Click on the new folder and find "setup" the 10th one from the bottom of that long list (it will be an application file of 310 KB, click on that file to begin the installation). Hopefully it will now install with out error. After the installation, restart and load the movie as instructed before using the button on the end of the DVD drawer with out actually opening Power DVD10.
I did some reading on this problem and it may be necessary to uninstall all the MS programs and the folders they are in.
In that case a trial of "Revo Uninstaller" had to be used to get around the error when any of the MS programs were uninstalled.
09-27-2012 08:12 AM
So how come soft ware like Corel winDVD pro11 seems to play everthing fine, even the ones mediasmart can't. I guess they have a much better updating system... That's what I have switched to by the way as I had no option. Tried alll the variations/recommendations of how to sort the problem but ended up with no change and a big headache.
09-27-2012 08:41 AM
Media Smart DVD and Cyberlink's Power DVD10 are old products and are at the bottom of the list when it comes to updates.
Also know that computer Blu-ray playing software is inherently problematic on any platform, not just HP, but Sony, Toshiba, Lenovo etc.
Blu-ray playing software on computers is an after thought, there are many things running on a computer that effect the playability of Blu-ray's eg virus protection programs. As things change on any given computer software designers have to constantly update the products, not just to over come new encryption codes on the Blu-ray, but with other conflicting programs that may be running on a given computer.
You can see the problems that may develop, it's a wonder any of it works !
Other things that affect it are virtual drives, although I haven't had any reports about that fro while.
I really want to know what Blu-ray titles don't work with Power DVD10, it would be very helpful to others.
Personally I have Total Media Theatre 5 as it is written from scratch, it does not rely on Microsoft Visual packages as Corel and Cybelink does, but if you're happy with Corel and it's working then leave it alone.
09-27-2012 09:10 AM
Thanks for the insightful update.
I have in fact migrated to PowerDvD 10. It seems to be working for
me so far. I agree that the Blu ray process on a Computer is a pain, in fact I will take it one step further....I am
beginning to think that the Blu ray expericence altogether is over hyped. Updates are required even on the
stand alone players.
What is Total Media Theatre 5 ?
09-27-2012 09:45 AM - edited 09-27-2012 09:47 AM
If you have a large screen then a person needs the 1080p resolution of a Blu-ray. DVD on a 100 inch screen really sucks !
Blu-ray is the latest and greatest and because of the high resolution studios know that copying a movie will maintain it's resolution that can be shown in public with out their permission.
With that said studios are always updating the encryption codes to prevent this.
When it becomes old and outdated, they won't bother much anymore.
09-30-2012 11:05 AM
I'm confused...............following the links you supplied , I end up with two different HP files: One is 53390 at approx
59 mb, and 54736 at 139 mb. I'm assuming that at least one of these two files is a complete reinstall of
my HP MediaSmart DVD which is Cyber Link rebranded.
The last time I had to go through this process, I was given access to a link with a new copy of HP MediaSmart
Dvd. I completely removed the old version from my machine and installed the new version. This seemed to work
for about a year, until now.
Is that what I need to do now, and if so, which file do I use? I'm not sure what your references to MS Dvd are?
09-30-2012 02:47 PM
Here is where I have been getting the files from.
The most recent one of Media Smart DVD is from July 14, 2011 _ file number sp53390exe. (version 4.2.5122)
And for Power DVD10 April 21, 2012 _ file number sp56904exe. (version 10.0.5.3817)
Here is the link for Media Smart DVD :
Here is the link for Power DVD 10
If Media Smart DVD doesn't work or you are already running the most recent version, then uninstall it and run Power DVD10.
And yes, sometimes when installing a newer version of Media Smart DVD, uninstalling the old version is a good idea.
This can apply to Power DVD10 as well.
Also note there are different versions for Vista and Windows 7 when dealing with Media Smart DVD, but not Power DVD 10