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Re: HP Pavilion m9069-sc.a issues (1714 Views)
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Honor Student
floodlight4ever
Posts: 2
Registered: ‎03-29-2009
Message 1 of 3 (1,741 Views)

HP Pavilion m9069-sc.a issues

Hi all!

I have an HP Pavilion m9069-sc.a that I am having some issues with, and I am hoping that someone on here can help me:

1. The previous owner had formatted the hard drive before passing the machine on, but the installed version of Vista did not work, and so I used the HP site to find a reseller and order a set of OS disks - however, these OS-disks were the 32-bit version of Vista Home Premium and I need the 64-bit version - how do I go about exchanging this through the HP system?

2. The version of Vista that was on the OS disks was in Norwegian, and I need the OS to be in English (US). How do I change the language of the OS?

3. I would like to download 64-bit drivers for my hardware so that I can install them at my leisure. I have not been able to find 64-bit drivers for my hardware on the HP site - where are they located? Will anyone please link me directly to the download page?

4. I have attempted to find an e-mail address or a web form to get in contact with HP's official support, but have not found one. What is the e-mail address?

I thank you all very much in advance.
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Master's Graduate
cnfrisch
Posts: 943
Registered: ‎11-24-2008
Message 2 of 3 (1,728 Views)

Re: HP Pavilion m9069-sc.a issues

HP is only going to supply you with the HP recovery discs that match the original operating system installed at the factory.  If you wish to install a 64-bit edition of Windows Vista, then you'll need to purchase it from a reliable third-party vendor.

 

Example:

 

Microsoft Windows Vista Home Premium SP1 64-bit for System Builders - OEM

http://www.newegg.com/Product/Product.aspx?Item=N82E16832116488

 

After installation, visit:

http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=2100&lc=en&dlc=en&cc=us&product=3627675&lang=en

 

to obtain the Windows Vista 64-bit drivers.

  

Carey Frisch
Microsoft MVP
Windows Expert - Consumer

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Honor Student
floodlight4ever
Posts: 2
Registered: ‎03-29-2009
Message 3 of 3 (1,714 Views)

Re: HP Pavilion m9069-sc.a issues

HP is only going to supply you with the HP recovery discs that match the original operating system installed at the factory. If you wish to install a 64-bit edition of Windows Vista, then you'll need to purchase it from a reliable third-party vendor.
The original operating system installed by the factory was in English - the operating system on the disks I bought from HP's licensed reseller is in Norwegian only, it seems.

After installation, visit:
http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=2100&lc=en&dlc=en&cc=us&product=3627675〈=en
to obtain the Windows Vista 64-bit drivers.

I've seen this page before - unfortunately it doesn't have the drivers that this page has - are these drivers 64-bit compatible?

Thank you very much.

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