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Re: HP Software not available after replacing Windows 7 Home Premium with Windows 7 Professional (218 Views)
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tahallam Student
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tahallam
Posts: 1
Registered: ‎03-25-2010
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HP Software not available after replacing Windows 7 Home Premium with Windows 7 Professional

‎03-25-2010 12:49 PM

Because of networking problems with my work laptop (Windows XP), I decided to upgrade my new Slimline Pavilion to Windows 7 Professional.  After pricing various options, I bought it at my university computer store since they sell it at a substantial discount.  I received the disk with a shared key.  When I tried the Windows Upgrade utility, it refused to let me use the disk as an upgrade and the Microsoft people tell me that it is not available when using an academic/shared key disk.  So I had to do a complete install of Windows 7 Professional which wiped out all of the HP software and drivers.  I've got the drivers working but the HP support people tell me that since I changed the OS I CANNOT get the HP software.  The upgrades on the Driver/Software site will not work without the original files.  I've talked with four support people and the only solution they offer is to reinstall the system with the recover disks.  In order to get to level 2 support, I have to pay $59!!!

 

I THOUGHT it was a good think to get the HP software reinstalled but the response has been so frustrating.  Can someone point me in the right direction here?  HP offers drivers that work for this computer computer with the Win7 Pro, why is this so difficult? What's the solution?

 

Terri

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CherylG
Posts: 16,435
Registered: ‎11-12-2008
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Re: HP Software not available after replacing Windows 7 Home Premium with Windows 7 Professional

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‎03-25-2010 11:19 PM - edited ‎03-25-2010 11:23 PM

I'm sorry , but that is standard procedure when you clean install another OS.HP gave you licensed copies to use with Vista included in the price of the machine.Really can't expect them to provide more licensed copies that work with Windows 7 for free. 

 

What specific software are you needing, there are freebies that can replace much of it.

 

For instance, For burning software,try:

 
 
 
For  playing DVDs,VLC Player:
 
If you want to use the Lightscibe features of your burner,you can get free software from the site:
 

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