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Re: HP Support Assistant Unable to Complete Downloading/Apply Updates on G62 (276 Views)
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Student
elbereth129
Posts: 2
Registered: ‎05-05-2012
Message 1 of 3 (284 Views)

HP Support Assistant Unable to Complete Downloading/Apply Updates on G62

I've taken screenshots to show you what happens.

 

 

hpsa.jpg

 

 

At the 3rd ss, a red exclamation appears next to "downloading updates" (even though the status bar indicates that they're downloaded), and "Installing/Applying the Items selected".

 

It's not the first time that this occurs..Last time I manualy installed the updates from hp's drivers download page for my laptop.

 

I also uninstalled, and reinstalled the latest HPSA before posting here.

 

 

 

My specifications:
HP G62 Notebook PC

XF267EA#B1A

 

WIndows 7 64bit


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Distinguished Professor
Vidya
Posts: 4,440
Registered: ‎07-17-2009
Message 2 of 3 (277 Views)

Re: HP Support Assistant Unable to Complete Downloading/Apply Updates on G62

Please download and install the latest HP Support Assistant from the following weblink which will resolve your problem:

http://ftp.hp.com/pub/softpaq/sp54501-55000/sp54620.exe

I am an HP employee.

Regards,
Vidya

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

***Click on “Kudos” STAR to say thanks!***
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Student
elbereth129
Posts: 2
Registered: ‎05-05-2012
Message 3 of 3 (276 Views)

Re: HP Support Assistant Unable to Complete Downloading/Apply Updates on G62

I mentioned that  I installed the latest HPSA before posting.

thank you

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