HP Support Forums
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04-28-2010 12:48 AM
I cannot explain how pissed of the HP Support Assistant software makes me. Without ANY warning, it forcibly reboots my computer, causing me to be severely interrupted in my workflow. No software may EVER force a reboot unless expressivly permitted by the user!
As a result, the HP Support Assistant software must now be removed from the HP machines I control. It is completely worthless as it is now!
04-28-2010 01:15 AM
I couldn't agree with you more !! There are many threads here where people are having problems with these applications and all of then are are having different problems. There's no rhyme or reason to it. Maybe it's something to do with some Microsoft updates that come in. It's almost impossible to figure these things out unless you have that persons laptop with you.
Any ways, I believe you did the right thing.
04-28-2010 01:37 AM
It is not Microsoft's updates that cause the reboot because I have disabled (in the registry) that feature in Vista. Again because I(!) want to control the reboots. I use my machine for work and cannot accept a sudden reboot when I take a short break. It causes more than 1 hour of work to be lost.
07-02-2010 09:08 AM
You can stop HP Support Assistant from rebooting your pc in a couple of ways...
You can schedule scanning.
- Click on the settings button in the bottom left corner of the HP Support Assistant window.
- On the Health Analysis and Tune-up tabs, you can use the drop-down list(s) to schedule the scans for a different time.
You can set HP Support Assistant to only download updates but not install them.
On the same page as above (settings) you can have HP Support Assistant download updates but let you choose when to install them.
Although I am an HP employee, I speak for myself and not on behalf of HP.
11-27-2010 09:05 PM - edited 11-28-2010 08:51 AM
[text removed] I've lost a significant amount of work twice now. I had actually sort of liked the support assistant as I often lose track of bios software updates and things like that, but i would MUCH rather take my chances on my own without this crap software.
I had already gone in and told it NOT to apply windows updates without my consent and well.. it rebooted the system anyway. The only event log indication is a shutdown commanded by ME (supposedly). IF you are shutting down a system from an app and don't want to look like a virus or spyware, you should send a proper app or system log event.
Had I not found this post and gone into the hp "support" assistant to look around i would never had thought. Just happened that "tuneup" and "health analysis" were both set to tonight on this date. I've set them all to NEVER and hopefully I'll have all my work saved next time HP's crapware reboots my system without my permission.
03-03-2011 05:12 PM - edited 06-12-2012 11:54 PM
Thanks for this post. I leave my machine running 24x7 and never like to come home from work and find out that it has been rebooted, since it means that there was a problem. I like even less being told at reboot that some program I did not ask to run had rebooted my machine. So I went into the settings, and finding no option to tell it to do the tuneup but not reboot, I just turned off the tuneup. The only option I had on (by default, I guess) was to set a restore point which I know can be done without rebooting, so I really have no idea why the reboot was needed. Making things worse is that when the machine gets rebooted like this, my browsers (IE and Firefox) do not seem to save their windows, so when I start them up again, they do not offer to restore my last session.
Really poor decision on HP's part to do something like this.