HP Total Care Advisor Issues

[SthrnDixieGrl]

I have 2 HP notebooks.  I have noticed on the one notebook (dv6500t CTO) when I look at HP Total Care Advisor it says under Security:

Antivirus: At Risk

Firewall: Off

I noticed on the other notebook (dv7-1275dx) when I look at the HP Total Care Advisor it says under Security:

Antivirus: On

Firewall: On

When I click on the Security section in HP Total Care Advisor on the dv7-1275dx and then click on Launch Antivirus Norton 360 opens.  Then when I click on Launch Firewall Norton 360 opens.

Why is it that HP Total Care recognizes Norton 360 and says on for both Antivirus and Firewall, but does not on the other notebook.

Also when I try to run HP Total Care Advisor on the dv7-1275dx when it is on battery power it will let me.  If I try to use HP Total Care Advisor on the dv6500t CTO it tells me:

Health Monitoring

To maximize battery life of your product, HP Total Care Advisor will only run when you are connected to AC Power.

How do I fix this.

[Kalt]

The HP TCA isn't designed to be used with any other antivirus applications other than Norton Internet Security.  There is no fix for this...you just have to realize that the software isn't very good and use the Windows Security Center instead.

[SthrnDixieGrl]

I do not trust Windows Security ESPECIALLY in Vista

[Kalt]

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SthrnDixieGrl wrote:
I do not trust Windows Security ESPECIALLY in Vista

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Well...the security center just informs you of your firewall/antivirus/etc status.  Also, security in Vista is 10x better than XP/previous operating systems..so you should know it's not a problem with the OS. 

[SthrnDixieGrl]

I hate Vista.  It crashes more than XP ever did.

[melanchete]

If you knew how to use your Windows Event Viewer, you could figure out and fix what is causing Vista to crash. 

These might help... 

• Do not trust TCA to tell you what is needed or that it is the definitive answer
• Forget the Symantec firewall and antivirus products
• Learn to use Google to look up your errors and crashes

[SthrnDixieGrl]

I will not give up Symantec products cause they are the only products that will keep me protected since other ones do not work

[melanchete]

You will find and learn that many of "us" have absolutely abandoned Symantec.  We don't know what you are comparing Symantec to, but Eset does a much better job and guess what...  Tier one support is local for Eset.  http://www.eset.com

Some other thoughts:

If you are exploited while using Symantec products, you do have the option of fixing the issue yourself.  The issue is that Symantec has taken all the self help and placed it many levels out of the reach of the normal computer user. 

Symantec's solution to the customer is to offer their assistance at $89.95 per event (infection or exploit) even if their "Symantec" product causes the breach.

Message Edited by melanchete on 06-15-2009 08:07 PM

Message Edited by melanchete on 06-15-2009 08:16 PM

[Seking22079]

When calling Total Care for support on a issue that came up Presario C700 Notebook, what I got was nothing...! If I didn't pay the one time fee for Tec-support of $49.00. The smallest issue can turn customer away from future purchases. HP need to learn how to but value on what calls for support they can mark-off as credit and those that will cost HP customer with returning value.

MK

[mave_rick]

Hi,

You can always contact via web or the chat support. This service are free-of-charge.

You can get the information from the following website:

HP Support