HP Support Forums
Join in the conversation.
06-29-2009 05:53 AM
06-29-2009 07:02 AM
That's very interesting. Support is still not only telling me that my notebook that was actually purchased in a store is not only ineligible because of the fact I walke out the door one day early, they now claim my model is not covered. Check this out, my model is a DV4-1220us. The webpage lists 'DV4" under eligible models, which refers to this particular series of Pavillion notebooks.
Secondly, the web page sates "All new Pavillion notebooks" purchased on or after the 26th are eligible. Either this support staffter doesn't know what he's doing, (not unlikely) or just thinks he can "bs" me to get rid of me. Neither is very comforting.
06-29-2009 12:12 PM
Be aware of the small print when considering purchasing a computer with Vista now, and free Windows 7 when released. It is # 35 on the PDF file of FAQ's. If your computer is ever repaired, under warranty or not, Windows 7 will be deleted and Vista reinstalled as it is the "original" operating system:
"35. What happens if my computer is upgraded and then later repaired by HP?
HP returns your unit back to the original factory image, which is Windows Vista. When you get
your computer back, you must perform the upgrade again using the Windows 7 upgrade kit you
It can be found here:
That may a pain for some folks. I was excited, and about to order a new laptop before reading this. I have decided now to wait until 7 is offically released. Of course, it may not be a negative for some...
06-29-2009 02:15 PM
That much is reasonable enough I suppose since the machine was originally sold with Vista.
It's pretty easy however to create recovery discs after you do the Windows 7 upgrade. Once the unit returns from repair, you would simply use these discs to restore the machine to the state just after Windows 7 was first installed.
06-29-2009 03:29 PM
It's pretty easy however to create recovery discs after you do the Windows 7 upgrade. Once the unit returns from repair, you would simply use these discs to restore the machine to the state just after Windows 7 was first installed."
Good Point - and it really is a reasonable condition.
However - I have had several computers over the years, and on at least one or two occasions, tech support would not troubleshoot the machine over the phone once they realized it was not the original operating system. I hope that will not be an issue here. It was Dell tech support, so I'm certainly only speaking of possibilities.
06-29-2009 03:36 PM - edited 06-29-2009 03:39 PM
Nintendude, the HP Pavilion dv6z is listed - as I copy and and paste away
All new HP Pavilion, HP TouchSmart, HP HDX, HP G Series and Compaq Presario Notebook PCs sold between June 26, 2009 and January 31, 2010 with an eligible operating system -- Windows Vista Home Premium, Windows Vista Ultimate, or Windows Vista Business -- are eligible for the Windows 7 Upgrade Option Program from HP.
The majority of refurbished HP Pavilion, HP TouchSmart, HP HDX, HP G Series and Compaq Presario Notebook PCs sold during this period with an eligible operating system are also eligible for the Windows 7 Upgrade Option Program from HP, although some older refurbished notebook PCs are not eligible. To determine whether your refurbished HP notebook PC is eligible, please click Order/Check Status and the ordering site will inform you of your eligibility."
06-29-2009 08:11 PM
06-30-2009 06:25 AM - edited 06-30-2009 06:27 AM
Whether you have a 64 bit version of Vist, or a 32 bit version has absolutely no bearing on any real issue about upgrading to Windows 7. Both Vista and Windows 7 are produced in both 32 bit and 64 bit versions. Secondly, everything is going towards 64 bit platforms as new applications have larger and larger memory demands.
All this is about is that HP is trying to backpedal in offfering the upgrades. I was also told my DV4-1220us wasn't included, as it was not in the listed models. They threw this at me after denying to offer the WIndows 7 upgrade to me due to the fact that my notebook was purchased at noon on the 25th of June.
The web page clearly states "All New Pavillion Notebooks" and DV4 is listed under supported models.
Personally, I think this is a pretty sorry way to treat customers.