How do I contact HP worldwide to order a recovery disc? [ Edited ]

[hogge87]

Hi.

I have an HP Pavilion 9500 since three years. A few months ago, my OS became corrupt and the recovery partition didn't work. Installed Windows XP on to the computer, as I had a disc at home. However, after the installation, I realised that the network and sound cards don't work with XP or anything else but Vista.

So now I wonder: just how am I supposed to reinstall Vista on to the computer?

[CherylG]

Could you post the full model number (1) and P/N (2) from the Service Tag attached to bottom of laptop?

[CherylG]

Btw, if you have an AMD processor the drivers in Part 2 of the XP Downgrade Guide should work well for you. If you have Intel processor, there are drivers that work too.

[hogge87]

Do you want me to post it on this forum?

[hogge87]

Model no:

dv9540eo

p/n:

GS455EA#UUW

[CherylG]

1-You can Contact HP to order a Recovery Disk set for around $20.

2-As I mentioned above drivers in Part 2 of the XP Downgrade Guide  will work for your model.Nvidia chipset will install ethernet driver. For audio you need MS UAA and Conexant sound driver.

3-If you still have the extra partition(Recovery) it works sometimes to make it active and reboot to reinstall Vista.

1.Right-click on "Computer" icon and select manage.
2.This will launch the Microsoft Management Console.
3.On the left side of the MMC, click on "Disk Management" and it will show you all of the partitions.
4.Right-click on the "HP Recovery" partition and select "Mark as Active Partition."
5.When the warning prompt appears, select "Yes" - Reboot and it will automatically boot into the Recovery Manager.

[hogge87]

I'm from Sweden, and it says that I'm not allowed to contact support if my waranty's expired, which it has.

[DaniW · Accepted solution]

Use this link to contact HP worldwide.

Thanks!

[85492]

terima kasih