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05-03-2012 11:19 AM
HP Pavilion g6 LM837AV, Windows 7, IE8
OEM means it was installed at HP before shipping to me. All of the suggested changes/repairs/fixes/system restores etc, yaddah yaddah don't work. I've been all over the MS sites. MS Office 2010 Starter just will not open anymore, period. I shouldn't have to go back to the out-of-box system state. MS and HP are well aware of this problem. The solution SEEMS to be to BUY MS Office and install it. Tell me I am wrong and give me a solution, please.
05-03-2012 11:28 AM - edited 05-03-2012 11:29 AM
Sometimes you don't want to be told you are right...but right you are.
And, Office 2010 Starter is not on the recovery partition, or recovery disks, and as you found out, it is no longer available for download from Microsoft. It had been for a short period, but no longer.
So, at least I saved you from doing an unnecessary (and fruitless) system recovery.
For whatever reason, that ad supported software is only installed once on the C:\ drive, and that is it.
I don't get it any more than you do.
05-03-2012 12:44 PM - edited 05-03-2012 01:06 PM
I get it.
"Office Starter 2010 is available only on new PCs in conjunction with preloaded Office 2010 suites and is designed for home users who are not ready to buy a full version of Office 2010. It allows users to upgrade easily to a complete Office 2010 suite whenever they are ready."
Its similar to a drug dealer, give it to you for free, get you hooked, then comes the up sell.
This appears to be a working link for Office Starter stub installer. I downloaded and scanned it, it is clean.
Did a test install on a W7 PC, worked. You should only install this on a PC that originally came with Office Starter Edition.
05-03-2012 04:21 PM
Unfortunately the download crew download won't work. I get the same error message telling me that the application is already running and to close and try again. One thing I'm sure of is that I won't be buying MS Office from HP. I've always had it in all my other PC's so overall this isn't too much of a disaster. It's the manipulation of the consumer as a dumb cow that get's to me.
05-03-2012 05:22 PM - edited 05-03-2012 05:22 PM
First you need to uninstall the "click to run" microsoft software in control panel > programs and features.
then try the installer.
05-03-2012 05:46 PM
Great find but I can't get it to work either.
I tried several times.
It downloads and just about before it is completely installed it fails and states it didn't finish installing, try re-running.
So, I re-ran it and it appeared to install.
I have the 2 programs in the programs menu and when I click on one of them I get the Office 2010 starter logo and it states starting office click to start and it just hangs there.
I did a system restore and tried from scratch. Keep getting stuck in the same place.
So, maybe it is just me or something, but if anyone else wipes out or uninstalls their Office 2010 starter, I can at least point them to the website to get the download.
05-08-2012 07:49 PM
I'm not sure what to do I followed Mumbodog and I have the same problem you do, what can I do to get back my Microsoft Office starter?
05-09-2012 06:27 AM
I have no idea.
It doesn't work.
I was only trying it to see if it would work.
I don't need Office 2010 starter, as I have Office 2007.
I will still go back to my original statement that once Office 2010 starter is gone, it's gone.
05-09-2012 06:28 AM
I have the same problem. I wonder if HP disables it during the update process, forcing customers to purchase Microsoft Office?