HP Support Forums
Join in the conversation.
This is the message that pops up when I reboot my laptop. It shows up at the bottom right (note the task bar icons below the window). I click the "No" box each time, but that wouldn't affect the window. The "HP Support Assistance" service was stopped by me on February 14, 2012, and is unchecked as a start-up service in msconfig.exe. Several others (HP Service, HP Quick Synchronization Service and HP Software Framework Service) do load and run at start. HP startup programs include Quick Launch Buttons and 3D DriveGuard, but these have been running for years at startup. I hope this is helpful.
Additional information: Using the Task Manager, it appears that the file related to the window is The file that starts at boot is C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPSFMessenger\HPSFMsgr.exe. At least one website has associated a file with this name with a virus; however, various malware checkers--including but not limited to Avast, IObit Advance Malware Fighter, and Malwarebits AntiMalware Scanner--have not identified this file as a threat.
HPSFMsgr itself does not appear to be a service, so I can't figure out if it is started by another service that starts at boot (it does not seem to be a dependent of the HP services that do start at boot). If further information is needed, let me know.
