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Beachlady wrote:When I turned my laptop on, the arrow was not working. I was advised to manually shut it down and turn it back on. Now the computer lights up but does not seem to be powering up and the screen is black. It is plugged in so I know it is not the battery. My laptop is about a year old and has windows vista.
Sometimes electrical components needs to have all power sources removed and reintroduced to work properly. Try performing a hard reset first, if it doesn't work then we'll move to the next step.
To Perform A Hard Reset
- Shut down the computer by going to the Start menu and selecting shut down. (If you have no display, hold the power button down for 5 seconds)
- Disconnect the AC Adapter from the notebook.
- Remove the battery from the bottom of the notebook. There will be a switch/button to eject the battery.
- Wait at least 1 minute with all power sources disconnected.
- Re-insert the battery and reconnect the AC Adapter and then attempt to power on the notebook.
