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capricornkid19 wrote:I seem to have downloaded a virus which resulted in me having a corrupted browser. I have since removed the virus, but I cannot log into Window Explorer (I get an error messgae). I was informed that I need to "run a Recovery" to get rid of this issue. Can someone please help me with the steps necessary to accomplish this?
Please note I am a computer layman so PLEASE keep the answers at a walk-thru level, also I only have access to THIS computer so I can't do any multi-access type things.
I would appreciate ANY help you guys can give!!
Honestly, with your problem description and computing skills I would say just run the HP System Recovery.
If you would still like assistance though, please provide us with the exact error message that you are receiving.
Okay, we'll try a few things here.
Reset Internet Explorer
- Type the following command in the Start Search box, and then press ENTER: inetcpl.cpl
- The Internet Options dialog box appears.
- Click the Advanced tab.
- Under Reset Internet Explorer settings, click Reset. Then click Reset again.
- When Internet Explorer finishes resetting the settings, click Close in the Reset Internet Explorer Settings dialog box.
- Start Internet Explorer again.
System File Checker
Click Start, then All Programs, then Accessories, right click on the Command Prompt option, then click on the Run as Administrator option.
If you haven’t disabled User Account Control (and you shouldn’t!) you will be asked for authorisation. Click the Continue button if you are the administrator or insert the administrator password.
In the Command Prompt window, type: sfc /scannow, then press Enter. You’ll see “the system scan is beginning”.
The scan may take some time and windows will repair/replace any corrupt or missing files.
