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04-07-2012 02:17 PM
Device manager is showing a missing driver for a ""base system device".
Can someone help me find the correct device & driver?
Solved! Go to Solution.
04-07-2012 03:58 PM
That is your JMicron card reader in need of drivers.
Since you didn't post your model or operating system, I assume you know where to find the drivers for it.
04-10-2012 02:00 PM
Yes that fixed it.
For the record 8760W win7 Pro.
One other issue, I cannot get my fingerprint reader to work. I have uninstalled and re-installed the driver, but windows still says I do not have any biometric sensors installed. What category in the device manager should it be showing up under? Security devices? Human Interface Devices?
Thanks in advance.
04-10-2012 02:47 PM
It should be listed under Biometric devices. In order for the thing to work, you also need to install the software.
So, you need the driver:
...and the software...
I also recommend you read this manual for the Protect Tools software.
04-10-2012 03:26 PM
I saw in another post someone mentioned it might be deactivated in the bios. So I looked in the bios, and it is unchecked under built in devices. My problem now is that 99% of the options in the bios are gray-ed out and can't be accessed.
When entering the bios it asks if I want to be a guest user, I told it no, then it asks me to provide the password for the owner acct, which I did, but for some reason it is treating me like I don't have access to make any changes.
The computer is 2nd hand, if that helps.
04-10-2012 04:08 PM
I wish I remember where I read it but someone said you can log into the BIOS as a guest user and somehow remove the password on the BIOS.
You can try searching on this forum or the HP business forum. I think the notebook being referenced was a 6930p, but I can't say for sure.