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Re: My Hp Webcam does not wor in my HP Pavilion dv9700 cto (12466 Views)
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Top Student
rhernani
Posts: 9
Registered: ‎11-19-2009
Message 1 of 18 (12,482 Views)

My Hp Webcam does not wor in my HP Pavilion dv9700 cto

I was searching for this driver but i couldn't find anythig to solve this problem. Are there any driver upgrade for the HP Webcam? I am runnig Windows 7 Ultimate 64 bits in my HP Pavilion dv9700 cto without any problems except the webcam?

Regards,

Roberto

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Master's Graduate
wes_hpnotebook
Posts: 617
Registered: ‎12-05-2008
Message 2 of 18 (12,478 Views)

Re: My Hp Webcam does not wor in my HP Pavilion dv9700 cto

rhernani,

 

Have you tried updating the driver from the device manager?  If the camera is listed in the device manager then you may only require software.

 

-wes


I am an HP employee.
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Distinguished Professor
Vidya
Posts: 4,503
Registered: ‎07-17-2009
Message 3 of 18 (12,481 Views)

Re: My Hp Webcam does not wor in my HP Pavilion dv9700 cto

You can download the webcam software compatible with Windows 7 from the following weblink:

ftp://ftp.hp.com/pub/softpaq/sp45001-45500/SP45825.exe

I am an HP employee.

Regards,
Vidya

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Top Student
rhernani
Posts: 9
Registered: ‎11-19-2009
Message 4 of 18 (12,472 Views)

Re: My Hp Webcam does not wor in my HP Pavilion dv9700 cto

Wes:

Exacly, my webcam is listed in the device manager, but programs like skype or messenger can't activate it. What software I need?

Regards,

Roberto

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Master's Graduate
wes_hpnotebook
Posts: 617
Registered: ‎12-05-2008
Message 5 of 18 (12,468 Views)

Re: My Hp Webcam does not wor in my HP Pavilion dv9700 cto

 


rhernani wrote:

Wes:

Exacly, my webcam is listed in the device manager, but programs like skype or messenger can't activate it. What software I need?

Regards,

Roberto


 

 

rhernani,

 

The software vidya linked to is provided by hp and we know it should work with the webcam.  That would be a good first step to test functionality.

 

-wes


I am an HP employee.
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Distinguished Professor
Vidya
Posts: 4,503
Registered: ‎07-17-2009
Message 6 of 18 (12,468 Views)

Re: My Hp Webcam does not wor in my HP Pavilion dv9700 cto

The link I gave is for youcam software using which you can use the webcam...

 

If you want to use the webcam in Messengers...please refer the following link:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01237075&cc=us&dlc=en&lc=en&jumpid=reg_R1002_US...

I am an HP employee.

Regards,
Vidya

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Top Student
rhernani
Posts: 9
Registered: ‎11-19-2009
Message 7 of 18 (12,466 Views)

Re: My Hp Webcam does not wor in my HP Pavilion dv9700 cto

Vidya,

I can't download this file, sp45825 does not exist in ftp://ftp.hp.com/pub/softpaq/sp45001-45500/ Any other way to download it?

Regards,

Roberto

 

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Distinguished Professor
Vidya
Posts: 4,503
Registered: ‎07-17-2009
Message 8 of 18 (12,547 Views)

Re: My Hp Webcam does not wor in my HP Pavilion dv9700 cto

Sorry for the wrong link...here is the correct one:

ftp://ftp.hp.com/pub/softpaq/sp45501-46000/

I am an HP employee.

Regards,
Vidya

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Top Student
rhernani
Posts: 9
Registered: ‎11-19-2009
Message 9 of 18 (12,544 Views)

Re: My Hp Webcam does not wor in my HP Pavilion dv9700 cto

Vidya,

Neither SP45825.exe file exist in this new link. Any other way or perhaps the name of the file is worng?

Regards,

Roberto 

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Distinguished Professor
Vidya
Posts: 4,503
Registered: ‎07-17-2009
Message 10 of 18 (12,543 Views)

Re: My Hp Webcam does not wor in my HP Pavilion dv9700 cto

Sorry Rhernani,

 

The file is not yet published onto the web...i will get published in near future...

 

Till the time, could you please try the document that has steps to link Webcam to messengers.

I am an HP employee.

Regards,
Vidya

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

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