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05-13-2012 12:32 PM
HP Pavillion g7 running Windows 7. All of a sudden none of the shortcuts on my desktop are responding. I can only get into my programs through the start menu or by using windows explorer. I already tried support assistant and did a system check.
05-13-2012 12:55 PM
Please try these steps might help you to fix the issue.
1) Try doing a system restore to the date where unit was working fine.
2) Please visit HP website then update the Bios, Graphic and Chipset driver on the unit.
3) Run a scan on your unit for Virus and check.
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