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05-13-2011 01:46 PM
My HP model i sent back was Pavilion dv9420us, top of the line in 2007, and cost me 1200.00, it had all the upgrades, bells and whistles you could install. I found out about the litigation, from HP Support, I'm not supposed to tell you this she said, but gave me the website. Have gone threw the process sending my laptop, 10 weeks later, still no replacement, there is a number to call to find out status, 1-877-440-7557 the settlement administrator.
But my COMPLAINT is what they are replacing it with, the model they want to replace it with is COMPAQ SCENARIO MODEL CQ56-115DX, Low grad, this a beginners Laptop, cost 350.00, I paid 1200.00 dollars for mine, HELLO, and you gonna send me this model, its a joke, and someone needs to step up to this, because now your gonna have more customers unhappy, I haven't even received it and I'm unhappy.
But there is no one to complain to, I've tried everything, and no response, but I know how this replacement, is supposed to be the same quality, equal as, or comfortable to your model, not even close, let me pick out the model I want, then the problem is solved.
05-24-2011 11:17 AM - last edited on 05-24-2011 03:22 PM by SedonaF
I had the same laptop and am outraged by how class members with similar HP laptops are being fleeced by the attorneys that were so-called representing us. HP isn't innocent either - they're doing nothing while letting NVIDIA take the hit. HP: YOUR CUSTOMER SERVICE (DIS-SERVICE THAT IS) SUCKS!
05-27-2011 01:30 PM
I am sitting in the same boat. My beautiful laptop dv9000 Prince is being replaced with an ugly Compaq Frog.
I piss on HP. They did had good service when Fiorino was on top. Put a greedy jew as CEO and you get
frauded, swindled and lied to.
10 weeks of waiting as of today and the rep still couldn't get me even a tracking number. You know that it
means that the wait will be a hell of lot longer.
MY PUBLIC PLEDGE:
NEVER - EVER WILL I BE So STUPID AND BY ANYTHING HP OR COMPAQ. AMEN!
06-02-2011 10:04 PM - edited 06-02-2011 10:06 PM
Same boat here as well. Paid $1200 for my HP Pavilion 9400 Entertainment laptop. I wasn't going to post to the HP website but at this point I'm so livid I had to come here and vent. I've contacted HP with my complaint, no response at all. Total blackout of communication. I suppose they and Milberg is out partying with the 13 million dollars they got in lawyer fees.
I can promise HP/Nvidia this without reserve: You will NEVER get another cent from me. I will NEVER purchase another product from either of you. You had the opportunity to do the right thing. However, like the rest of big business, you've chosen to screw your customers. Realize this gentlemen, you are never so big that you can't be toppled by word-of-mouth!
There is no amount of money you can spend on advertisement to overcome unhappy customers who speak to family, friends, co-workers and anyone who might be planning on buying your product.
Myself- I take every opportunity to deter anyone I can from purchasing HP/Compaq/Nvidia products every chance I get. I can count into the low 30s in the number of people I've turned away from these crooks. I'm only one of thousands of people who I'm sure feel the same.
06-10-2011 12:27 PM
I am in the same situation. I, too, paid $1200 for my HP Pavillion laptop which was state-of-the-art back in 2007.... or so I thought. When my GPU first died in January, I called HP and all he did was try to sell me phone support. I told him that it is not something that can be fixed over the phone as it is a hardware issue. When I demanded a repair or replacement, he told me that my computer was obsolete and I was out of luck. Then he proceded to try to sell me a new computer!! It took me a week or two of speaking with various people at HP before some nice person informed me of the suit.
Not only am I outraged that the replacement computer is sub-standard. But I filed my claim online on February 13th, 2011. I didn't get "approved" for the replacement until April 8th. (By the way, I shipped my computer back they day after I got the mailing label.) And here we are on June 10th and I still have not received my replacement. Not only that but every time I call in to check the status of my claim (since there's no website to check the status), they tell me that my computer will ship in 'X' amount of weeks from the time it was approved. EVERY TIME 'X' is a different number of weeks!! Today when I called in, the person I spoke with wouldn't even give me a time frame. He just said to "call back in a few weeks and we MAY be able to provide a date" of when my laptop will be shipped. SERIOUSLY?!
I've been without a computer now for almost 5 months. Though not a company computer, I often use my laptop for work. Being in sales, this situation is seriously impacting my ability to make money.
I will NEVER buy HP again and I will tell everyone I know not to buy their products as well. They sell faulty products and then don't even own up to it and provide good customer service to the people who, essentially, pay their bills. Not that Nvidia is innocent in all of this but I bought my computer from HP, not Nvidia. Perhaps HP should better quailfy their suppliers. Of course, at the time of the suit HP's CEO, Mark Hurd, was forced to resign due to a harrassment allegation. (Hurd, by the way, made $43M in 2008.) So, I guess we can't exactly expect a company run by such a "person" to take the moral high ground and provide satisfactory resolution to a problem that has affected so many of it's customers.
I'm done with my rant. And I'm done with HP.
06-13-2011 06:39 PM
It is amazing that HP was able to worm their way out of responsibility on this. I have 2 HP laptops that are bricks due to the "Nvidia" defect. I am a electrical engineer - I don't know if this was a issue on every model, but on my TX1000 the failure was due to the engineering of the heatsink for the GPU. There is a 1/4" gap between the GPU heatsink and the GPU. This was filled with a substandard thermal foam that doesn't have the thermal conductance (apparent by its density) for the Nvidia GPU. HP would have engineered this interface and therefore should be bearing some of the responsibility for this failure. Also, in my numerous conversations with HP about this I was told they had not seen a high frequency of problems with the Nvidia GPU - what a lied!!!
Yes, the replacement computers are jokes
HP - you think you are immune from the backlash of horrible customer service and maybe you are. I think it is a primary indication of the corruption in our country that you are allowed to get away with something like this. In my opinion, this is lower then robbing a store at gun-point - at least that criminal is honest about their intentions.
06-17-2011 04:54 PM
With my post already written, I would like to know what is HP going to do to make there customers happy, this is a frigging joke what my laptop was replaced with, smaller screen, no web cam, and a list of other things, I am pissed, I want to get involved with the attorneys on this case, as said by HP, we will replace your Laptop with something equal value or comfortable to what you sent in, you call this a even trade, need to do something and quick, or more lawsuits heading your way, I guarantee it.
06-21-2011 09:36 AM
Unfortunately by beeing involved in the settlement you gave up your right to sue later on. I am no lawyer but am pretty sure you have to deal with what you got. I will also never buy anything from this company. The funny thing is it was my sister who got me the computer for my wedding gift. I already knew not to buy a compaqu or an HP. Its a shame. I have the computer in my hands finally (I filled out my papers within days of them coming out) and it is awful. It has already frozen and the mouse started acting screwy (although it did work once I restarted the computer). I expected a downgrade, but this is a joke. Thats alright though they saved money for now but cost themselves in the long run.
06-25-2011 08:50 PM
I just got my new replacement compaq basic notebook. The Nvidia failure, I believe, was due to the temperature of the solder melting point. The computer got hot enough to cause the solder to flow causing poor connections or surface mounted devices to rise off the board. Seems like a Nvidia spec problem to me. I was glad to get at least a replacement of some sort. My defective HP was 4 years old. Two years old when it finally died. The pluses of the new Compaq are 1) it has a warrantee, 2) has Windows 7, better Windows performance score 3) is a functional computer. I also want to see how it holds up as I would never buy another AMD mobile product if the replacement fails. The replacement runs hot in comparison to my HP G72 Intel duo core. By the way I did buy a new HP because I felt it was Nvidia's problem even before the class-action litigation.