HP Support Forums
Join in the conversation.
05-07-2012 07:46 AM
8-month old Pavilion DV7-1635x, Win7 64-bit, ALL software, OpsSys, and BIOS firmware current prior to problem.
Change: Had to replace Hard Drive (Hitachi under warranty from HP techcenter) due to EF1 Imminent Failure. I installed the HP warranty drive (Toshiba) (I used to build my own PCs) since BestBuy wanted 2-3 weeks. They stated they are not allowed to work on HPs under warranty and have to send them off. Received the drive overnight from HP. A simple task is now into the 3rd day.
New Hard Drive Problem: After installing and using HPs Recovery Software, from the initial recovery discs, to do a Factory Refresh install, EF0 "Boot Disk not Found" occurs.
BIOS hard drive diagnostics tests on hard drive show it is OK. Initial recovery discs made at BestBuy when I bought the DV7 run OK. That includes reformat of the HD. It is the INITIAL reboot from the recovery disks that say there will be multiple restarts during installation where the error occurs.
Also tried: The HP supplied factory install discs and supplemental disc that came with the new hard drive. Does SAME thing.
no matter how many times I do a recovery, same thing. Web searches find this as a common problem with the DV-line. Once this is running, I have an image to restore (Acronis 2012) so I can get back to where I was.
Searches: Have exhausted web searches including HP support for solutions. This is somewhat uncomforting as no search solutions are forthcoming except contact techcenter again.
Question: ANY ideas before I take it back to BestBuy and they send it off?
05-07-2012 07:57 AM - edited 05-07-2012 07:57 AM
The only suggestion I can offer and it is a long shot, is that sometimes on the HP supplied W7 recovery disks, they don't work on a new hard drive unless you first run this patch via a CD.
The reason I'm saying it is a long shot is due to the part you posted about your self made recovery disks doing the same thing as the HP supplied recovery disks.
However, you may as well give it a try before sending the notebook in for repairs.
Once again, this patch is only applicable with the HP-supplied recovery disks, and the new HDD.
05-07-2012 08:02 AM
One way of checking whether this is a Hardware or software issue would be to try the following.
If you have ( or can borrow ) a retail Windows 7 installation disc that is exactly the same version as your OEM installation - ie if your notebook came with Windows 7 Home Premium 64bit this is the exact retail version you would need.
If you don't have access to a retail disc, you can create an installation disc yourself - just download the correct Disc Image from the link below and use an application such as ImgBurn to burn the ISO correctly to a blank DVD CD - a guide on using ImgBurn to write an ISO to a disc is Here. These Images are clean and from a well-respected source, however there are only limited versions available.
Use the disc to perform the installation, enter the Windows activation key found on the underside of your notebook when requested and when the installation has completed, use the 'Phone Method' detailed in the link below to activate the OS - this method supported by Microsoft and is popular with people who just want a clean installation of Windows 7 without the additional software load normally bundled with OEM installations.
Any additional drivers you may need can be found starting Here.
Are you successful in installing Windows this way?
****Click the White Kudos star to say thanks****
****Please mark Accept As Solution if it solves your problem****
Microsoft MVP - Microsoft Windows Expert - Consumer
05-07-2012 10:01 AM
Thanks for the detailed info. I appreciate the time to post it. I have it bookmarked for future use. I won't be able to try it yet. However, I left out one thing with my original post because I was tired. I have an Acronis True Image 2012 bootable disk (Linux) and it boots and runs just fine. So probably isn't hardware related.
This is one of the OEM installed OS problems one runs into. Nothing to try from original MS disks. There aren't any.
I hope Win7 isn't puking on the replacement hard drive because it isn't an exact duplicate of the OEM burn hardware.
05-07-2012 10:13 AM
Installing W7 via David's method of downloading and burning a plain W7 ISO file to either a disk or copying to a flash drive and using the MS USB flash drive installation tool should work with no problem, since you can boot from another OS disk.
Then just use the product key to activate the installatiion. You shouldn't even need the phone activation part.
Link to the USB installation tool for W7 with instructions for use.
If running the Cyberlink patch before running your HP factory recovery disks doesn't work, then the above method of getting W7 installed on your HDD is the only way it is going to work.