Problem with Bluetooth device

[Saadiah]

i have problem with my bluetooth device...before this my laptop normally can send bluetooth to my handphone...but, now its cannot send and the screen show the warning "Bluetooth device not found. Please verify that your bluetooth device is properly connected and turn on"....i dont know what is the problem..can u tell me what should i do??

my laptop is HP G42 Notebook Pc..Window 7 64-bit operating system...

please help me...thank you so much =)

[Daniel_Potyrala]

Hi,
Please write your notebook product number (p/n), which system are you using and country of purchase.

Resource:
How to Locate the Notebook product number (p/n)

[Saadiah]

notebook product number (p/n : WF686PA#UUF

system : 64-bit operating system (Window 7)

Country : Malaysia...

Then, next what should i do?

anyway, thanks for the respond... =) 

[Saadiah]

notebook product number (p/n : WF686PA#UUF
system : 64-bit operating system (Window 7)
Country : Malaysia...

Then, next what should i do?
anyway, thanks for the respond... =)

[Daniel_Potyrala]

Are you sure that this p/n is correct?

Could you check this once again.

Tnx.

[Saadiah]

im sorry....
HP P/N : WF686PA

[Daniel_Potyrala · Accepted solution]

Check the link below:

Understanding Bluetooth Wireless Technology

[Saadiah]

tq so much....its really work...hihi

[Daniel_Potyrala]

You're welcome.