Problems upgrading from 64-bit Vista Home Premium to Ultimate

[gregt590]

I recently purchased an HP Pavilion dv4-1144us laptop with 64-bit Windows Vista Home Premium (with SP1) pre-installed from Fry's Electronics along with a copy of Windows Vista Ultimate (with SP1) Upgrade since I will need the ability to logon to a Domain when I use the portable at work.  After installing Office Standard 2007 and making sure the new Windows Vista portable basically worked, I attempted to run Setup off the Windows Vista Ultimate Upgrade 64-bit disk and found that after an hour or two of an upgrade process near the end it run into a non-descript "Failed to upgrade one or more components.  Windows will reboot and undo the upgrade." error after which it eventually returns me back to Vista Home Premium. 

After doing a bit of searching online (on TechArena and elsewhere), I re-attempted the upgrade again after:

In Control Panel->Programs and Features:

- Turning off Microsoft.NET Framework 3.0

- Turning off Remote Differential Compression

- Turning off Windows DFS Replication Service

Turning off the pre-installed Norton Virus and Internet Security software

Turning off Windows Firewall and Defender.

Uninstalling AIM and Quicktime.

Unplugging all peripherals other than a USB mouse.

However during the Upgrade's "Compatibility Check" at the start, it does warn about an issue with a "keyboard filter" 

(no further detail) which I guess may be referring to HP software that implement the portable's Quick Launch keys. 

Therefore I downloaded and installed the lastest verison of the HP Quick Launch Button drivers from the HP Support page:

»  HP Quick Launch Buttons   Date: 08-2008   Version:  6.40.8.2 H   Size: 20.97M

and tried again but still without success.

Note: I can't run the Windows Vista Upgrade Advisor as recommended since it won't run on 64-bit Vista,

however there is only standard HP and Microsoft Vista+Office+MessengerLive software installed at this point.

Does anyone have any further clues on what to try next?  Has anyone else run into this problem?

- Greg

[Kalt · Accepted solution]

You could try uninstalling the keyboard filter until the upgrade is complete...  In Device Manager, go to "View" and select "Show hidden devices and then go down to "Non-Plug and Play Drivers" and right-click on the keyboard/HID filter drivers and uninstall (also, delete the softare if it asks).

[gregt590]

Even with "Show Hidden Devices" there was no "keyboard filter" entry listed in the Device Manager under Non-Plug and Play Drivers, Keyboards, or Human Interface Devices categories, however after doing all that I indicated above a reattempt of the upgrade worked and I am now on 64-bit Windows Vista Ultimate. 

Thanks for the suggestion however,

Greg

[Greg_Remaly]

I had the exact same issue with the exact same results.  I have Vista Ultimate loaded now. 

Afterwards, I opened Quicken, which was already installed prior to the upgrade and the cursor did lock up on me twice.  I had to power down to get out of it.  I was wondering if that keyboard filter had anything  to do with it.  At any rate, it appears to be working fine now.  

[Vindv5t]

Kalt's suggestion is incomplete... In  device manager -> non-plug and play device drivers, the Keyboard filter driver HPqkbfiltr.sys is not visible.

You have to go to the Keyboard ( +) tab and you'll see 4 options ... Select the last option ( MS standard 109 kb with HP QLB) and then uninstall the driver also check the delete fileoption during uninstall.

This is the only thing needed to upgrade.

I upgraded from Vista 64-bit homepremium to Vista 64-bit ultimate ..... smooth

[Airborne]

Did you execute the Keyboard plus tab and the remainder of your solution before you attempted the install? I presume you did. Any other key steps because this problem has really frustrated me. None of the stuff recommended by Hp worked. Thanks Ray.

[Ron_V]

I tried this also on my Pavilion laptop.  I did not get the keyboard filter error afterwards but the upgrade still did not work.  I tried, as a shot in the dark, deleting another keyboard driver but that didn't change anything either.  The upgrade goes all the way through but fails at the end, just saying it could not upgrade some unnamed component.  I have all apps, anti-virus, etc. turned off.  Has anybody found anything else on this???