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11-19-2008 09:02 PM
I recently purchased an HP Pavilion dv4-1144us laptop with 64-bit Windows Vista Home Premium (with SP1) pre-installed from Fry's Electronics along with a copy of Windows Vista Ultimate (with SP1) Upgrade since I will need the ability to logon to a Domain when I use the portable at work. After installing Office Standard 2007 and making sure the new Windows Vista portable basically worked, I attempted to run Setup off the Windows Vista Ultimate Upgrade 64-bit disk and found that after an hour or two of an upgrade process near the end it run into a non-descript "Failed to upgrade one or more components. Windows will reboot and undo the upgrade." error after which it eventually returns me back to Vista Home Premium.
After doing a bit of searching online (on TechArena and elsewhere), I re-attempted the upgrade again after:
In Control Panel->Programs and Features:
- Turning off Microsoft.NET Framework 3.0
- Turning off Remote Differential Compression
- Turning off Windows DFS Replication Service
Turning off the pre-installed Norton Virus and Internet Security software
Turning off Windows Firewall and Defender.
Uninstalling AIM and Quicktime.
Unplugging all peripherals other than a USB mouse.
However during the Upgrade's "Compatibility Check" at the start, it does warn about an issue with a "keyboard filter"
(no further detail) which I guess may be referring to HP software that implement the portable's Quick Launch keys.
Therefore I downloaded and installed the lastest verison of the HP Quick Launch Button drivers from the HP Support page:» HP Quick Launch Buttons Date: 08-2008 Version: 126.96.36.199 H Size: 20.97M
and tried again but still without success.
Note: I can't run the Windows Vista Upgrade Advisor as recommended since it won't run on 64-bit Vista,
however there is only standard HP and Microsoft Vista+Office+MessengerLive software installed at this point.
Does anyone have any further clues on what to try next? Has anyone else run into this problem?
Solved! Go to Solution.
11-19-2008 09:08 PM
11-20-2008 11:47 AM
Even with "Show Hidden Devices" there was no "keyboard filter" entry listed in the Device Manager under Non-Plug and Play Drivers, Keyboards, or Human Interface Devices categories, however after doing all that I indicated above a reattempt of the upgrade worked and I am now on 64-bit Windows Vista Ultimate.
Thanks for the suggestion however,
12-07-2008 09:35 AM
I had the exact same issue with the exact same results. I have Vista Ultimate loaded now.
Afterwards, I opened Quicken, which was already installed prior to the upgrade and the cursor did lock up on me twice. I had to power down to get out of it. I was wondering if that keyboard filter had anything to do with it. At any rate, it appears to be working fine now.
02-07-2009 03:02 PM
Kalt's suggestion is incomplete... In device manager -> non-plug and play device drivers, the Keyboard filter driver HPqkbfiltr.sys is not visible.
You have to go to the Keyboard ( +) tab and you'll see 4 options ... Select the last option ( MS standard 109 kb with HP QLB) and then uninstall the driver also check the delete fileoption during uninstall.
This is the only thing needed to upgrade.
I upgraded from Vista 64-bit homepremium to Vista 64-bit ultimate ..... smooth
02-15-2009 06:21 PM
05-19-2009 04:41 AM