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01-13-2009 01:20 PM
01-13-2009 04:55 PM
Your Fingerprint scanner is located in the device manager under Personal Identification Devices.
First.. remove your logon password.
Uninstall DigitalPersona from the system... and restart.
Open up your Recovery Manager and re-install the drivers for the scanner... restart.
Re-install the DigitalPersonal software from the Recovery Manager.. restart.
Now.. create your password for your logon.
Try the DigitalPersona software again.
01-15-2009 07:54 AM
Only two things to troubleshoot in any system my friend.. and you have eliminated one of them.
Call up HP support... back up all your stuff, if your NB is under warranty the reader will have to be replaced.
04-20-2009 09:02 PM
What are you looking for when searching in Device Manager? I own a dv4 with DigitalPersona installed as the software for the scanner as well and is currently suffering the same problem. however, to find it in Device Manager, you should be looking for Validity Sensor under Personal identification Device tab. is it available there?