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Re: Skype Has Stopped Working On My HP Pavilion dv9925nr Notebook PC (227 Views)
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Top Student
TonyF58173
Posts: 19
Registered: ‎03-13-2011
Message 1 of 7 (542 Views)

Skype Has Stopped Working On My HP Pavilion dv9925nr Notebook PC

Skype Has Stopped Working On My HP Pavilion dv9925nr Notebook PC.

 

In the past it worked very well. It no longer works.

 

I get the following messages when the computer boots up: "Skype Has Stopping Working" and "Error Accessing SPMServices.dll. Check Your Skype Installation."

 

I have tried to reinstall a new version of Skype, but it won't install. 

 

How do I fix this so I will have a working version of Skype?

 

Spec. Page:

 

http://bizsupport1.austin.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01470270&lang=en&cc=u...

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Grad Student
neil_fl
Posts: 305
Registered: ‎01-10-2011
Message 2 of 7 (527 Views)

Re: Skype Has Stopped Working On My HP Pavilion dv9925nr Notebook PC

goto  START menu -> programs -> Cam On -> Uninstall

else

Run the Skype Plugin Manager, Skype->Plugin Manager->skypePM, and uninstalled an plugin named Cam On

 

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Distinguished Professor
Vidya
Posts: 4,440
Registered: ‎07-17-2009
Message 3 of 7 (526 Views)

Re: Skype Has Stopped Working On My HP Pavilion dv9925nr Notebook PC

Please run Skype Plugin Manager, Skype->Plugin Manager->skypePM, and uninstall a plugin named Cam On. Or look for this plugin in your system and uninstall it.

I am an HP employee.

Regards,
Vidya

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Top Student
TonyF58173
Posts: 19
Registered: ‎03-13-2011
Message 4 of 7 (514 Views)

Re: Skype Has Stopped Working On My HP Pavilion dv9925nr Notebook PC

Thanks for your suggestion!

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Honor Student
ManU-Fan
Posts: 9
Registered: ‎01-08-2012
Message 5 of 7 (240 Views)

Re: Skype Has Stopped Working On My HP Pavilion dv9925nr Notebook PC

I have nothing saying Cam On in any applications.  I have a Paviliton dv6 and Skype loads, but closes the minute I try to use it.  I have Cyberlink YouCam.  Should I uninstall that program?  Skype worked initially when I first started using my laptop, but once I downloaded all the updates suggested by HP and Windows, Skype no longer works.

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Grad Student
neil_fl
Posts: 305
Registered: ‎01-10-2011
Message 6 of 7 (227 Views)

Re: Skype Has Stopped Working On My HP Pavilion dv9925nr Notebook PC

[ Edited ]

 


ManU-Fan wrote:

I have nothing saying Cam On in any applications.  I have a Paviliton dv6 and Skype loads, but closes the minute I try to use it.  I have Cyberlink YouCam.  Should I uninstall that program?  Skype worked initially when I first started using my laptop, but once I downloaded all the updates suggested by HP and Windows, Skype no longer works.



try re-installing it.

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Honor Student
ManU-Fan
Posts: 9
Registered: ‎01-08-2012
Message 7 of 7 (223 Views)

Re: Skype Has Stopped Working On My HP Pavilion dv9925nr Notebook PC

Searched Skype support again and they released a Beta version that I downloaded.  all is well and back to normal.  Turns out there were issues with the webcam software (Cyberlink YouCam) and Skype.  All better, thanks!

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