HP Support Forums
Join in the conversation.
03-27-2010 12:50 PM
I have an HP Pavilion dv5 notebook using Windows Vista operating system. I keep getting messages saying that SoftThinks(which came installed on the computer) is not compatible with Vista.
Is there a fix? If so, where/how do I download it?
I've seen where others have asked this or a similar question about SoftThinks but I've yet to see an anwer. Thanks much if you can help.
03-27-2010 08:47 PM
Have you checked your models updates/drivers page at HP for an update for Recovery Manager,etc? 'Support & Drivers" tab at top of this page.
|******Clicking the White Kudos star on the left is a way to say Thanks!.******|
**Clicking Accept as Solution on a Reply that solves your issue helps others who are searching**
++You must be the originator of thread to see the option Accept as Solution++
08-13-2010 03:46 AM - edited 08-13-2010 10:38 AM
It seems SoftThinks, pre-installed on HP Pavilion laptops for system restores (HP Recovery Manager) has some problems with Vista.
The patch says:
This package provides an HP update for the Microsoft BitLocker Program for the supported notebook models and operating systems.
The Microsoft BitLocker Program (BLService.exe) monitors the partition header and corrects MBR (the system boot sector) if needed. When Microsoft BitLocker is enabled and the MBR is changed, BLservice.exe starts to correct it.
Fixes an issue where an error, which indicates that the BLService.exe has stopped working, is displayed when an external USB drive is connected to the notebook. After installing this update, the Microsoft BitLocker Program only monitors the internal hard drive.»
EDIT: just found that installer from HP has problems under Vista/Win7 with UAC on as it runs the MSI package without elevated rights (needed for the installation of C:\WINDOWS\SMINST\BLService.exe !). So the suggestion is to download and install it BUT THEN enter C:\SwSetup\SP40669 and re-run from an elevated prompt (run the MSDOS prompt as Administrator using right mouse button) the MSI package to REALLY install it!