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Startup Hard Disk Error (1317 Views)
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Honor Student
tajhaseeb
Posts: 2
Registered: ‎08-11-2012
Message 1 of 4 (1,317 Views)

Startup Hard Disk Error

My hp Pavilion g series... Model: g6-1331se... Product: A9V83EA#ABV... Windows 7... core i5...

has a startup error.. it says:

----------------------

Hard Disk Error

Please run the Hark Disk Test in System Diagnostics.

Hard Disk 1 (3F1)

F2 System Diagnostics 

For more information, please visit: www.hp.com\go\techcenter\startup

-----------------------------------------------------------------------------------------------

I did the hard disk test it says:

Primary Hard Disk Self Test

Quick Test.....

..... Full Test

Hard Disk SMART Passed 

-------------------------------------

what should I do?

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Professor
Danjen
Posts: 2,520
Registered: ‎07-10-2012
Message 2 of 4 (1,311 Views)

Re: Startup Hard Disk Error

I think you must have two drives in your system because it looks like it said Hard Disk 1. I believe your first Hard Disk would be 0. Do you have two hard drives? I would check the 2nd one.  Try to open your computer and see if you have a second drive listed, right click on it and go to properties, tools and check the disk.

Reminder: Please select the "Accept as Solution" button on the post that best answers your question. Also, you may click on the white star in the "Kudos" button for any helpful post to give that person a quick thanks. These feedback tools help keep our community active, so you receive better answers faster.

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Honor Student
tajhaseeb
Posts: 2
Registered: ‎08-11-2012
Message 3 of 4 (1,287 Views)

Re: Startup Hard Disk Error

the computer doesnt boot.. it just stays in black screen..
this is what it says in the hard disk test in black screen:
Primary Hard Disk Self test
Quick test
Hard Disk 1 Quick (303)
primary Hard Disk Self Test
Full test
Hard Disk 1 Full (305)
SMART check to Exit Testing
Hard Disk SMART Passed
Press <Esc> to Continue
-------------------------------------
i cant get my pc to the desktop its in that black screen.. what should i do?
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Professor
Danjen
Posts: 2,520
Registered: ‎07-10-2012
Message 4 of 4 (1,248 Views)

Re: Startup Hard Disk Error

The hard drive has failed and you should have someone familiar with computers try to attach it to a desktop machine and see if they can do a check disk on the drive.  They should also see if they can copy some important data from the drive over to their drive for you.  Let us know if you have any success with the hard drive.  If not, you will have to get a new one and reinstall from your recovery disks.  If your system is under warrantee, contact HP customer service for replace or repair.

Reminder: Please select the "Accept as Solution" button on the post that best answers your question. Also, you may click on the white star in the "Kudos" button for any helpful post to give that person a quick thanks. These feedback tools help keep our community active, so you receive better answers faster.

Please use plain text.