This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

Re: Startup test fails (140 Views)
Reply
Student
Landrover126
Posts: 1
Registered: ‎07-14-2012
Message 1 of 2 (152 Views)

Startup test fails

Memory Test- Passed
Smart Check- Passed
Short DST - Failed
 
Failure Id- UCVVV3-5NB664-XD6V5G-
60U503
Product Id- LW475UA#ABA
 
Hard Disk 1
 
Start up test- Failed.

please help!!!
Please use plain text.
Provost
DavidPK
Posts: 23,821
Registered: ‎09-24-2010
Message 2 of 2 (140 Views)

Re: Startup test fails

Hi,

 

The short Disk Self Test ( DST ) error would indicate that the Hard Drive is failing and needs to be replaced.

 

If your notebook is still under warranty, contact HP and arrange to have the drive replaced - you can check your warranty status Here.

 

If you live in the US, contact HP Here.

 

If you are in another part of the world, start Here.

 

If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White Kudos star to say thanks****
****Please mark Accept As Solution if it solves your problem****


Microsoft MVP - Microsoft Windows Expert - Consumer

Please use plain text.