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08-31-2010 05:59 PM
Notebook: HP Pavilion Entertainment PC Model # DV 9904CA P/N = FE 701UA#ABC
(Belongs to a friend).
Need to restore to factory settings owing to a system crash. The friend created three System restore CD's.
I can boot from CD #1. I get the option to recover from CD or Disk and can choose either and it proceeds with formating the hard drive. The format advances to 22% and I then get the same error each time : Error: 0x400 1100 20000 1005. I have to click [OK] and the process aborts. I have re-tried this several times both from hard disk and CD but the format always fails at 22%. Only on one occasion did it go past 22% to 34% and then aborted. The next and subsequent re-tries have aborted at 22%.
I removed the drive hooked it to an external USB Cable and was able to format it successfully. No problems, no errors. I put it back in the notebook and did a hard disk health check via the BIOS. It passed with no problems.
I also ran a memory health check from the BIOS and that passed with no problems as well. Despite this the recovery via the CD's still proceeds to the formating stage and aborts at 22%.
Obviously the recovery CD's are fine as it boots and launches recovery program and the format stage.
So what is causing the format via the Recovery CD's to fail at 22%? Why isn't there an option under 'Advanced" to by pass the format stage?.
I will greatly appreciate a resooution to this problem.
08-31-2010 07:20 PM - edited 08-31-2010 07:45 PM
Please perform the following steps to resolve the problem:
1. When the notebook is powered on, press the wireless button to turn ON the wireless switch.
2. Reboot the Notebook PC.
3. Press f11 to boot from the Recovery Manager.
4. Click Next when Welcome to Recovery Manager displays.
5. Select No and then click Next when Microsoft System Restore displays.
6. Select Yes and then click Next when System Recovery displays.
7. Select the appropriate item (backup file or not) and then click Next when Recover your computer to original factory condition displays.
8. Allow the system recovery process to complete.
If the issue persist, I would suggest you buy a Recovery kit for the notebook and restore the system to factory condition. Here is the link that will help you to order Recovery kit:
Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.
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09-01-2010 05:48 PM
I have followed your instructions as appear below:
1. "When the notebook is powered on, press the wireless button to turn ON the wireless
There is no 'Wireless button' but there is a Wireless slide switch located at the front
left edge of the notebook. I powered on the notebook and slid this switch to the 'on'
2. I re-booted the PC.
3. I pressed F11 to boot from the Recovery Manager
4. I clicked 'Next' on the 'Welcome to the Recovery Manager' screen.
5. "Select No and then click Next when Microsoft System Restore displays."
At this step the screen prompts: "Would you like to perform a system Recovery?"
According to your instruction, I am supposed to select 'No'. If I select 'No' , the
next screen prompts to "Contact HP Support"and 'Finish' and '<Back' are the only
choices. Therefore 'No' is not the right choice according to your instruction. So I
clicked the '<Back' button, went back and selected 'Yes' to the "Would you like to
perform a system recovery?" question.
6. "Select Yes and then click Next when System Recovery displays."
I believe this step pertains to step (5) above.
7. "Select the appropriate item (backup file or not) and then click Next when Recover
your computer to original factory condition displays."
At this step, I do not get any option to backup any files (however this does not
matter as there is no data to back up since I formatted the drive manually using an
external USB cable remember?) The screen that appears is "Factory Image Recovery". It has
a line which reads "Reformatting the Windows Partition of your hard disk drive" and
"Reinstalling original content". Both lines have a check box which are automatically
The process completes 100%. I am prompted to re-boot the machine. But when it re-boots I
get a black screen indicating that "Windows failed to start". It prompts me to insert my
Windows Installation disc and re-start the computer.
At this point if I insert the Recovery CD #1 and reboot the machine, I am back at
square one all over again.
I am positive the three System Recovery CD's made by my friend are not faulty. This is
because I can read the contents of all three of them without any problem. Besides the
Notebook boots from CD#1 and launhces the recovery program without any hitch. It is only
that the format fails ay 22% every time and the process aborts. And it is not a hard drive fault either.
Moreover the Recovery steps provided by you would have worked if the process accesses
the files off the three CD's and restores from them. But it does not.
So what's the next step?
09-03-2010 11:55 PM - edited 09-03-2010 11:57 PM
Try booting with a utilty cd to remove partitions/ format hdd. Several posters here have had good results with Partition Wizard .Download the free Bootable CD iso here .Get ImgBurn here to burn the image to cd.
After deleting partitions and formatting hdd, try booting with Recovery Disks again.
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