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Re: When I upgraded from Vista to Windows 7(32-bit) on my dv6775us, I lost HP Support Adviser. (58 Views)
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gibs Student
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gibs
Posts: 2
Registered: ‎04-15-2012
Message 1 of 3 (64 Views)
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When I upgraded from Vista to Windows 7(32-bit) on my dv6775us, I lost HP Support Adviser.

‎04-15-2012 09:16 AM

I found a re-installation file for the HP Support Adviser on the HP web site and successfully downloaded it.  However, when I try to open and install it I get a message that the software is already on my hard drive and then nothing else happens. I have checked in "Programs and Features" and the Adviser software is not listed.  None of the "HP Total Care" files exist there. Thanks in advance for your help.

gibs

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Distinguished Professor Distinguished Professor
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ManjunathTech
Posts: 2,984
Registered: ‎01-21-2012
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Re: When I upgraded from Vista to Windows 7(32-bit) on my dv6775us, I lost HP Support Adviser.

‎04-15-2012 10:21 AM

Hi

 

First go to Control panel -> Program & Features -> Uninstall the Programs then restart the unit. Then you could install the File from the Web link given below.

 

 

HP Advisor Version 3.x

 

 

HP Support Assistant

 

 

Let us know how it goes!

 

*Although I am an HP employee, I am speaking for myself and not for HP.

****Click the White Kudos star to say thanks****

****Please mark Accept As Solution if it solves your problem****

 

Regards

Manjunath


 

 

Let us know how it goes!

"I work for HP."
****Click the White Kudos star to say thanks****
****Please mark Accept As Solution if it solves your problem****

Regards
Manjunath
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gibs Student
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gibs
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Registered: ‎04-15-2012
Message 3 of 3 (46 Views)
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Re: When I upgraded from Vista to Windows 7(32-bit) on my attempts, I lost HP Support Adviser.

‎04-16-2012 06:36 AM

This took several attempts; but I finally got the Adviser installed and running.  Thanks for the perfect advice!

gibs

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