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10-22-2009 03:14 AM
Anyway, in the meantime, I get a lot of windows explorer crashes almost always when I'm mousing over the control panel using the Classic start menu. In Problem reports and solutions, I get the stuff below. Says there's a solution but I don't know where to find it. Anyone seen this or know the solution?
I'm using a dv6815nr w/ home premium sp1.
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.0.6001.18164
Application Timestamp: 4907e242
Fault Module Name: ShellvRTF.dll
Fault Module Version: 184.108.40.206
Fault Module Timestamp: 46d83e7c
Exception Code: c0000005
Exception Offset: 000057ab
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
Extra information about the problem
Bucket ID: 1047650369
10-22-2009 07:50 AM
From the problem signature the file that appears to be causing the issue is the ShellvRTF.dll. The crashes may be caused by an incompatible context menu handler related to the ShellvRTF.dll.
The ShellvRTF.dll (XSS ShellvRTF) may be associated with a program XSS Shell.
Is the XSS Shell program installed on your system and, if so, can you uninstall this program and see if the issue resolves?