beats audio stopped working on hp envy 17

[mathes96]

After some work the icon showed up, crossed, for a few seconds. Nothing else happened.

How can I restart it?

[CherylG]

Try a hard reset, works sometimes.Disconnect all external devices first.

1-remove power cord and battery

2-press power button for 30-60 seconds

3-reinstall only power cord for first startup.

4-power on

[kamat_hp]

Do you see beats icon on right hand side of your taskbar or in notification area? The keyboard shortcut to Enable or Disable beats feature is FN + B 

[mathes96]

Hmm, what is a hard reset? I just did it and nothing changed. Imean, even in the log files there is nothing different.

I cant start beats audio whatever way i try to, it doesnt start automatically, so no sign in the statusbar

[kamat_hp]

Click Start button and in search box type "msconfig" without quotes. It would be open system configuration window



Navigate to startup tab and look for beats audio option and make sure this option has a checkmark beside it so that it starts automatically when you turn on windows.

[mathes96]

Ah, thats nice, but i have got a german windows, so there is no HP MediaSm...

Not even a German equivalent.

[kamat_hp]

@mathes96

It was just a screenshot to show how "System Configuration" would look like. It wouldnt look the same on your Notebook

[mathes96]

Ah,ok Sadly there was no such checkbox.
Apartently its totally blocked

[krebs303]

When delivered Beats was not working on my envy. I installed the IDT HD CODEC and it work for about 4 hrs. and then no sound at all. I reinstalled and it worked for 3 days and then many many problems. The audio manager would show no devices. trying to reinstall would bring error messages from hardware not compatible or microsoft buss error. There had been a large windows 7 seven update so I did a system restore. I still will get no audio at times reinstall drivers IDT HD Driver v. 6.10.6381.0 and it will work again.

I do not see any drivers more current

please help

[krebs303]

while writing last post it stopped again

new message: Windows Common Shell dll. stopped working