can't update adobe flash player

[LyndaS]

HP Pavilion dv6 entertainment model. Windows 7

I cannot update adobe flashplayer to ver. 10. I keep downloading it but everytime I access something that needs it, I am told that I need to have a newer version running. I just keep going in circles trying to install it.

[DavidPK]

Hi,

Try the following.

First, download the Flash uninstall utility on the link below and save it to your Desktop.

http://download.macromedia.com/pub/flashplayer/current/uninstall_flash_player.exe

When the download has completed, close all browser windows and run the uninstaller.  After this has completed, restart the notebook.

Next, download and install Firefox and then using Firefox, download and install the latest version of Adobe Flash.

Close all browser windows before running the Flash installer.

Launch Firefox and see if Youtube videos etc play Ok - if they do, close Firefox, open IE and click on the same Adobe Flash link above to get a prompt to install the ActiveX component.  When done, restart IE.

Regards,

DP-K