changes to my laptop...Unhappy

[vicvik224]

My hp dv7 recently crashed on me.  I had a friend of mine; who is a computer geek, help me out.  Well now, my computer just is not the same.  My fingerprint scan does not work at all now,  my beats audio is not there anymore,  and I'm sure there are other things that is not doing what it is suppose to do that I haven't come across yet.  My question is..Is there a way to get my computer back to the way it was when I first got it. 

Very uphappy person

[Daniel_Potyrala · Accepted solution]

Hi,

There are few solutions to Restore the PC to its original condition.

Check the below link for more details:

Using HP Recovery Manager in Windows 7

Note:

Backup all imporant files before you will do anything.

[vicvik224]

When I type in Recovery to select recovery manager,  that option is not available.  It has the option for "system restore".   The recovery manager screen does not come up at all. 

[Daniel_Potyrala]

Do you use now retail Windows copy or pre-installed by HP?

[vicvik224]

I'm not sure what my friend put in here.  It possibly could be a copy.  But I'm unsure.

[Daniel_Potyrala]

Hi,
Please write your notebook product number (p/n), which system are you using and country of purchase.

Resource:
How to Locate the Notebook product number (p/n)

[vicvik224]

XZ286UA #ABA

USA

Window 7

[Daniel_Potyrala]

Latest software and drivers for your specific model you may download from here.

[vicvik224]

Please excuse me being a lil illiterate with this type of computer work..But which am I choosing:  Driver or Software?  My computer is a 32-bit. 

[Daniel_Potyrala]

No problem.

The below link will show you how to check  which system you've got 32 bit or 64 bit:

How to determine whether a computer is running a 32-bit version or 64-bit version of the Windows ope...

Drivers and software for Windows 7 32 bit are here

Drivers and software for Windows 7 64 bit are here.