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04-12-2012 11:16 PM
I own a HP Pavilion dv6129tx notebook PC, and recently suffered the indignity of a fairly serious virus infection.
After running the anti-virus on full system scan, which quarantined all infected files, I ran the Windows Update over the internet and performed a large number of updates.
Now that all the updates are done, I'm getting a "C000021a fatal system error", and have to use the recovery partition on the HDD to boot the PC.
So, to cut a long story short, I got support from the anti-virus people, who redirected me to the Microsoft KB article KB310747, which refers to the Microsoft Windows File System checker.
My problem is, when I run this utility, the program asks for the original Windows XP Pro CD...... problem there - this laptop was not supplied with one.
So now my question - How do I go about getting my system files verified with this SFC utility, or even better - where can I get a copy of the Windows XP Pro CD?
04-13-2012 10:07 AM
Rule 1 with using a XP cd to run SFC
1. It must match the service pack level of the current XP install you are trying to repair, SP2, SP3
You can use just about any XP install cd to repair, Dell shipped millions with thier PCs, ask a friend, relative neighbor, or co-worker if they have one you can borrow.
If the XP cd you find does not match your SP level, you can slipstream the service pack into the CD by using Nlite program, say you borrow a XP cd that is SP1, and your system you are trying to repair is SP3, slip sp3 into the cd, you cannot go backwards, a XP sp3 and slip back to sp2 for example.
Infections are hard to remove completely while in windows, the error could be that it was not completely removed, try using this Bootable Anti virus CD, boot from it and do an offline scan of the hard drive, see if it finds any infections. and remove them.