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08-29-2012 01:08 AM
Were you performing a recovery?
Read and follow the instructions on this HP web document. There are some tips regarding the issue you are having.
Please identify your notebook.
Remove the battery and look in the compartment where the battery was installed. You should see a printed part number and a product name. Please post one or both of them (with all alphanumeric characters here).
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Microsoft MVP 2013- Microsoft Windows Expert - Consumer
08-29-2012 01:59 AM
So the info was helpful, its a vista not MS7 and I don't get the option of clicking start
or doing anything. It just "thinks" on screen saver then blacks out &he comes back.