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dv6748us Laptop reboots automatically at: 12:57 (AM & PM) & 6:57 (AM & PM)... (796 Views)
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MISHRAS Student
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MISHRAS
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Registered: ‎08-10-2009
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dv6748us Laptop reboots automatically at: 12:57 (AM & PM) & 6:57 (AM & PM)...

‎08-10-2009 12:18 PM

Model #:HP DV6748us (Bought: April 2008, 1 Year Warranty is over)
Part #: KC317UA#ABA

 

Restoring to a different Restore Point did not work. 

I managed to capture the 3 main error events that start in sequence before they reboot my laptop.

These 3 events happen every day at: 6:57 (AM & PM), 12:57 (AM & PM).

 I have a lot of data and applications and would like to try to find the CAUSE first before taking any other drastic steps like – full recovery, etc... 

 

HERE ARE THE 3 EVENTS IN SEQUENCE FROM MY VISTA (32 BIT) EVENT LOG:

 

Log Name:      ApplicationSource:        Application ErrorDate:          8/10/2009 12:57:31 PMEvent ID:      1000Task Category: (100)Level:         ErrorKeywords:      ClassicUser:          N/AComputer:      my-laptopDescription:Faulting application svchost.exe_PlugPlay, version 6.0.6001.18000, time stamp 0x47918b89, faulting module ntdll.dll, version 6.0.6002.18005, time stamp 0x49e03821, exception code 0xc0000374, fault offset 0x000afaf8, process id 0x378, application start time 0x01ca19b28a207b48.Event Xml:<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">  <System>    <Provider Name="Application Error" />    <EventID Qualifiers="0">1000</EventID>    <Level>2</Level>    <Task>100</Task>    <Keywords>0x80000000000000</Keywords>    <TimeCreated SystemTime="2009-08-10T17:57:31.000Z" />    <EventRecordID>68711</EventRecordID>    <Channel>Application</Channel>    <Computer>my-laptop</Computer>    <Security />  </System>  <EventData>    <Data>svchost.exe_PlugPlay</Data>    <Data>6.0.6001.18000</Data>    <Data>47918b89</Data>    <Data>ntdll.dll</Data>    <Data>6.0.6002.18005</Data>    <Data>49e03821</Data>    <Data>c0000374</Data>    <Data>000afaf8</Data>    <Data>378</Data>    <Data>01ca19b28a207b48</Data>  </EventData></Event> 

 

Log Name:      SystemSource:        Service Control ManagerDate:          8/10/2009 12:57:35 PMEvent ID:      7031Task Category: NoneLevel:         ErrorKeywords:      ClassicUser:          N/AComputer:      my-laptopDescription:The DCOM Server Process Launcher service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Reboot the machine.Event Xml:<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">  <System>    <Provider Name="Service Control Manager" Guid="{555908D1-A6D7-4695-8E1E-26931D2012F4}" EventSourceName="Service Control Manager" />    <EventID Qualifiers="49152">7031</EventID>    <Version>0</Version>    <Level>2</Level>    <Task>0</Task>    <Opcode>0</Opcode>    <Keywords>0x80000000000000</Keywords>    <TimeCreated SystemTime="2009-08-10T17:57:35.000Z" />    <EventRecordID>384965</EventRecordID>    <Correlation />    <Execution ProcessID="0" ThreadID="0" />    <Channel>System</Channel>    <Computer>my-laptop</Computer>    <Security />  </System>  <EventData>    <Data Name="param1">DCOM Server Process Launcher</Data>    <Data Name="param2">1</Data>    <Data Name="param3">60000</Data>    <Data Name="param4">2</Data>    <Data Name="param5">Reboot the machine</Data>  </EventData></Event> 

 

Log Name:      SystemSource:        Service Control ManagerDate:          8/10/2009 12:57:35 PMEvent ID:      7031Task Category: NoneLevel:         ErrorKeywords:      ClassicUser:          N/AComputer:      my-laptopDescription:The Plug and Play service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.Event Xml:<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">  <System>    <Provider Name="Service Control Manager" Guid="{555908D1-A6D7-4695-8E1E-26931D2012F4}" EventSourceName="Service Control Manager" />    <EventID Qualifiers="49152">7031</EventID>    <Version>0</Version>    <Level>2</Level>    <Task>0</Task>    <Opcode>0</Opcode>    <Keywords>0x80000000000000</Keywords>    <TimeCreated SystemTime="2009-08-10T17:57:35.000Z" />    <EventRecordID>384966</EventRecordID>    <Correlation />    <Execution ProcessID="0" ThreadID="0" />    <Channel>System</Channel>    <Computer>my-laptop</Computer>    <Security />  </System>  <EventData>    <Data Name="param1">Plug and Play</Data>    <Data Name="param2">1</Data>    <Data Name="param3">60000</Data>    <Data Name="param4">1</Data>    <Data Name="param5">Restart the service</Data>  </EventData></Event> This has been happening for months now and I would like to resolve this problem.  I have 4 HP Pavillion Laptops in my household and they have been good so far except this one. 

PLEASE HELP !!!

MISHRAS
The Woodlands, TX
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