hp simple pass

[--riz--]

hi,i have hp dv6. my hp simple pass isn't responding for recorded logins. If i open any saved login website, simple pass isn't even ask me to swipe my finger so it can let me log in without entering paswords etc phusically.

how can i restore it?

[icp_wolverine]

what is your p/n from the bottom of your laptop.. there sis some trouble shooting links for the simplepass on your product support and drivers page

[--riz--]

thank you so much, I apriiate for your reply. It is working as normal on all other website apart from just hotmail. could you please tell me how can i restore for hotmail site? and also how can i use simple pass on safari browser? Thank you

[--riz--]

thank you for help, I realy apriciate.

Its working normal on all other websites i have recorded logins of apart from hotmail.

how can i restore it for hotmail page?

and also how can i use simple pass on safari browser?

[icp_wolverine]

to be honest im not to familiar with hp simple pass or how it works
but i know some websites having blocking features so you cant save passwords also safari is an apple product which works on windows machines so im not sure how it could be done like you're asking..

[Dragon-Fur · Accepted solution]

Hi Riz,

You can fix that broken Hotmail Webcard.

Fix a Broken Webcard

Note that there are a lot of "Open SimplePass" and "Close SimplePass" steps.  You may get away with fewer openings and closings of the program.  Try it.  If it doesn't work, open and close the program where shown (after a computer reboot to clear everything out).

Webcard Reset:

• Open SimplePass
• Click the little Grid Box in the Lower Right corner (looks like a box with window panes in it).  This opens the Grid View and provides a "List" of your webcards.
• Scroll down and Look for that webcard - It may be in Category "Private" if you created the webcard manually, else it may be in Category "Social". 

Comments:

You might be able to "Reset" the card (login) so that it works again.

When you find it,

• Click Edit to open the webcard.

• If the box "Enable Website Log On" is UNchecked,  CHECK it and Click Save
• Close SimplePass and try that website

Else

• IF the box "Enable Website Log on" IS (already) checked, UNcheck it and Click Save

Why UNCHECK the box if it's already checked when you open the webcard?

We want to fix the broken webcard and we need to reset it.

IF you had to UNcheck the box,

THEN:

1. Close SimplePass (Use the X in the upper right corner)
2. Close everything else (email, websites, games)
3. Restart (Or Shut down and Reboot), and then Log in
4. Open SimplePass,
5. Find that webcard
6. Open for Edit
7. CHECK the "Enable Website Log On" and Save
8. Close SimplePass and try the website

IF the Reset fails, then it's time to hit it harder...

Add the missing webcard for the account manually:

• Open SimplePass
• Find that webcard and Delete it
• Close SimplePass

Take a breath...

• Open your Browser (for example, Internet Explorer, Firefox, Chrome...)
• Go to that website so you can get a hold of the URL (the http address of the site)
• Open SimplePass (again)
• Click the "+" sign. 
• Copy / Paste -- Add the URL (webpage address), give it a name.
• If you have one, assign a nice icon to the webpage.  (Ask me about creating personalized icons, if you would like...)
• Close SimplePass
• Close the Browser, wait a few seconds, and then reopen it
• Open the URL for your “missing webcard” (Go to the website), log in - it should ask if you want to save the password.

If that fails to bring joy:

If it still doesn't like it, Open SimplePass, open that new webcard that you created and hand edit the login information (Password and Userid) into the webcard and save it.

Make a Backup!

Once you get this working, be sure to EXPORT your webcards so you have a backup of your SimplePass password database.  Export is under the Settings "wheel".

=======================================================================

I hope this helps solve the problem.

Let me know how you fare.

Say “Thanks!” – Click the Kudos Star on any Post that helps you.

Mark this Post “Accepted Solution” to say the solution provided worked for you.

[--riz--]

Thank you so much it has really helped me

keep helpin:stay happy

[lilly_snow]

I am also having similar problems with Simple Pass. It will open the website, but it won't enter my login information. I have tried completely deleting the cards and creating new ones, and that still didn't work. I read your steps, and when I go to edit the card, there is nothing that says Enable Website Log On. What else can I do?

[Dragon-Fur]

Hi Lily,

I will try to help.  Since you have tried to solve the issue and it's "sticky", I will need some more information to try and solve the problem.

• What Version of SimplePass are you using?
• What is your Operating System?  Windows 7 32 or 64bit?  or?
• Which browser are you using?
• Can you give me a example of a Website that is giving you this problem?
• Is is every webcard or just one or two websites that have this problem?
• What is your computer product number? (NOT serial number?)

Locate the Notebook Product Number

Thanks.

Say “Thanks!” for the Help by clicking the Kudos Star to show your appreciation.

Fixed?  Mark this Post “Accept as Solution” to help others find the answers.

Note: You can find “Accept as Solution” only on threads started by you.

Good Fortune!  Year of the Dragon!

[soccerchicka]

i opened simplepass and there was no grid box for my to click? i couldnt do step 2 because there was nothing in the bottom right corner, or any corners infact. what do i do? i was thinkingof taking my laptop into a pro to get it fixed but im scared itll cost a lot of money so if i could fix this slight problem myself tht would be handy.  i am having the same problem, the hp simplepass wont open when i go onto facebook and i cant even swip my finger at all except for when i am logging into my desktop.