i cant download updates hp support assistant

[jozef710i]

i cant download updates hp support assistant first step is Ok Conecting to hp servers is ok but all the others steps field

I uninnstal program and restart then install NEW version and restart but doesnt help i also disable ESET and Windows firewall but no succes

Help

HP Probook 4530s

[DavidPK]

Hi,

You don't mention the OS, but if you're using Windows 7, try the following.

Unless you still have the installer, download the latest version of HP Support Assistant from the page on the link below - the download links are towards the bottom of the page - and save the installer to your Downloads folder.

http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html

Next, if you don't have an extraction utility installed, download and install 7-Zip.  Please note, if you have a 64bit installation, download and install the .msi 64-bit x64 installer on the link below.

http://www.7-zip.org/

Next, right click the HPSA installer you download earlier, select 7-Zip, select extract files and then click Ok.  Open the newly extracted folder, right click on UninstallHPTCA and select 'Run as Administrator' - you may well see no progress of this attempted uninstallation, so leave the notebook to idle for a good 10 minutes before restarting it.

Open your Downloads folder and delete the ‘extracted HPSA folder’ so you are just left with the original installer you downloaded.

Now, run the Microsoft 'Fixit' on the link below and use it to install the new version of HPSA.

http://support.microsoft.com/mats/Program_Install_and_Uninstall

Regards,

DP-K

[jozef710i]

Ok thanks now it working.

But when i m downloadin updates(6 updates) they are downloaded wery fast aprox. 30 sec i think its too fast so i dont know if they are downloaded because after download there is no window Update succesful or something like that

[waseemraza]

hp help and support assistant