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Re: i have a hp pavilion g7. the short dst failed. what does that mean? (974 Views)
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sgoza
Posts: 2
Registered: ‎06-21-2012
Message 1 of 4 (984 Views)

i have a hp pavilion g7. the short dst failed. what does that mean?

The computer when it is turned on, goes to the black screen that gives me the chose of the Safe mode or normal. It doesn't matter which one I pick, it just goes to a grey screen then freezes.

I rebooted it using the F2 key and it went into a system tune-up. It aloud me to run that, with the results being 

Memory test: Passed

Smart check :smileytongue:assed

Short DST: Failed

 

Failure Id: Q3030K-62M65D-MFPX01-60R003

Product Id: A7A41UA#ABA

 

Hard Disk 1

 

 

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CherylG
Posts: 16,413
Registered: ‎11-12-2008
Message 2 of 4 (981 Views)

Re: i have a hp pavilion g7. the short dst failed. what does that mean?

[ Edited ]

It means the hard drive has failed. You can replace it with a retail hard drive, or if you are still within warranty contact HP Support for a replacement.800-474-6836

 

If you haven't burned your Recovery Disks, you will need them to reinstall your software on a new hard drive. You can order them from your Support page HERE or by phone .


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Student
sgoza
Posts: 2
Registered: ‎06-21-2012
Message 3 of 4 (974 Views)

Re: i have a hp pavilion g7. the short dst failed. what does that mean?

Where and how do I get a new hard drive? What am I looking for?  

 

I thought the operating system was stored on the D drive and you could restore without disks.

 

I'm so confused. 

 

 

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CherylG
Posts: 16,413
Registered: ‎11-12-2008
Message 4 of 4 (973 Views)

Re: i have a hp pavilion g7. the short dst failed. what does that mean?

The OS reinstall files are on the D drive.However, the D drive is on the hard drive and when it fails all files are gone with it. That is why you should always burn an OS Recovery Disk set.

 

You need a 2.5" SATA laptop hard drive, such as>>HERE  or  HERE


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