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05-05-2012 10:48 PM
HP Pavillion g7 1150us Notebook PC
Windows 7 64-bit
No changes made to computer
HP "factory" installed software, Microsoft Windows Starter 2010 will NOT startup, open. After clicking Microsoft Word Starter 2010 icon, the computing "logo" appears on desktop with routine "processing" message. Soon thereafter various error messages begin such as repair (via control panel, Programs) & "Internet Connection Lost". Microsoft Word Starter 2010 has been utilized successfully since I purchased PC, approximately seven (7) months ago.
Attempted repair via Control Panel as per instructions multiple times. Not successful.
In reality Internet Connection(s) were consistantly activated and working properly.
Any ideas how to run, open Microsoft Word Starter 2010 and, or download the software from HP. Though I think that Microsoft prohibits "Microsoft Word Starter 2010" software downloads from 2nd parties. Absloutely NO viruses detected.ALL other items working properly.
Thank you all for your considerations and concern.
If possible (also) email any suggestions, fixes to firstname.lastname@example.org
05-05-2012 11:09 PM
Firstly please remove your email address in your post. Please do not post private info on any forum. Secondly please refer to this to fix:
**Click the KUDOS star on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
05-08-2012 12:31 PM
Thanks for your concern. Yes, I tried your method before, didn't work. Tried again, no luck.
There supposedly is a fool proof method to fix this particular problem which I found on the Internet. It worked for ALL (many) who tried it. When I attempt it and if it is successful I will certainly post it on this board to assist all with similar problem.
05-08-2012 11:26 PM
I am having the exact same problem on a non HP laptop with Windows 7 64 bit that is less than a month old. Word starter was working just fine until today. I also tried doing a repair, it said it was successful, but it still won't open. I get the same messages you get and my internet connection is fine. I'm beginning to think it has something to do with a recent update.