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01-25-2011 10:14 AM
01-25-2011 10:21 AM
Did you have the HP wireless assistant software installed on Vista?
Was your bluetooth device turned off via the HP wireless assistant when you installed Windows 7?
If so, you need to install the HP wireless assistant, turn on the bluetooth device in the wireless assistant and the device will be found and the drivers loaded.
01-25-2011 10:28 AM
01-25-2011 10:48 AM
That is unusual. I assume you already downloaded the drivers?
It is not unusual if you had turned off the bluetooth radio via the wireless assistant before upgrading the OS, that when the installation was complete no device even shows up as missing in the device manager. Same for the wireless card (but we normally keep that on all the time).
So, installing the wirless assistant and opening it normally shows the device as disabled. You can turn it on and if you had already downloaded the drivers the device will install. If you had not installed the drivers the device will be detected but disabled because no drivers were found.
So, if you do not even see your bluetooth device in the wirless assistant at all, I don't know what to tell you.
Check your BIOS and make sure the device is showing up as enabled in the bios. If it isn't then enable it, and you should be OK.
01-25-2011 10:59 AM
01-25-2011 02:05 PM
Do you see any "unknown" device or device with a yellow ! in device manager?
I am an HP employee.
01-26-2011 01:59 PM
So are you saying with Vista installed, you have bluetooth device in device manager but after upgrade to Windows 7, there is no bluetooth device in device manager? What is the product number (P/N on the service tag) of your dv3?
I am an HP employee.
01-27-2011 07:44 AM
05-01-2012 08:22 AM
I'm in almost exactly the same boat. I uninstalled all hp software after purchasing the computer with Vista on it. I've since installed Win 7 and for the first time needed to try to use a bluetooth device. The bth driver seems to be already there, the bt service was set to manual which I changed and I reinstalled HP Wireless Assistant, but there was no BT in the list and I find no bt radio in my device manager. It's possible I manually removed it.. but I've not been able to get it detected or activated. My model: dv3-2155mx which the specs, I believe say has internal BT. What gives? I checked BIOS but don't see any BT setting there.