problem with EzRecover.exe on Pavilion dv8-1250ea

[agrrr]

Hello!

A couple of days ago my laptop started displaying an error message as soon as Windows 7 boots up:

"system error - ezrecover.exe cannot run because file vcljpg70.bpl is missing. Try reinstalling software..."

I've got Kaspersky Internet Security 2011, and for a day or two prior to that it had been moving this missing file into Quarantine as it considered it a high security risk, and I would manually restore it. However, yesterday this file disappeared from Quarantine and it's nowhere to be found.

I am not sure whether ezrecover.exe is a legitimate piece of software and what it is for.

My system is fully up-to-date with all updates installed.

Any ideas how to fix this? Many thanks in advance!

Andrey

[repemdc]

I'm in the same same situation , waiting  for some advice to fix me too ...

[repemdc]

I restored file from Kaspersky quarantine ( it said that was not infected) and warning is not showed anymore

[agrrr]

I had done just that a couple of times, but then the darn file disappeared from Quarantine entirely. I think Kaspersky just deleted it permanently. I shall try to do a System Restore to see if this would help and will post a note on this Forum if it does.

[Alleria · Accepted solution]

You can try System Restore from the point when the notebook is doing okay. But if it does'nt work, then System Recovery is the last option.

[agrrr]

Hello!

Many thanks, this is exactly what I tried today - and it worked! I ran a full system antivirus scan, and all is fine!

Many thanks!

Andrey

London, UK

[AndyLondon]

I am having the same problem as others, except when I do a restore the problem still exists. I also have Kapalsky virus software, but the missing file isnt in the Quaratine area.

Help!

How can I re install ezrecover.exe? Cant seem to find it on line.

[Gator6x4]

I have only seen "Ezrecover" on Toshiba computers. I think Toshiba uses the program to restore computers to a previous state where other computer manafactures use other programs.  I have never seen this recovery program on a HP. Is this something you installed or did it come pre installed.