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12-21-2010 06:55 AM
A couple of days ago my laptop started displaying an error message as soon as Windows 7 boots up:
"system error - ezrecover.exe cannot run because file vcljpg70.bpl is missing. Try reinstalling software..."
I've got Kaspersky Internet Security 2011, and for a day or two prior to that it had been moving this missing file into Quarantine as it considered it a high security risk, and I would manually restore it. However, yesterday this file disappeared from Quarantine and it's nowhere to be found.
I am not sure whether ezrecover.exe is a legitimate piece of software and what it is for.
My system is fully up-to-date with all updates installed.
Any ideas how to fix this? Many thanks in advance!
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12-23-2010 02:52 PM
I had done just that a couple of times, but then the darn file disappeared from Quarantine entirely. I think Kaspersky just deleted it permanently. I shall try to do a System Restore to see if this would help and will post a note on this Forum if it does.
12-28-2010 10:14 AM
Many thanks, this is exactly what I tried today - and it worked! I ran a full system antivirus scan, and all is fine!
02-07-2011 03:36 PM
I am having the same problem as others, except when I do a restore the problem still exists. I also have Kapalsky virus software, but the missing file isnt in the Quaratine area.
How can I re install ezrecover.exe? Cant seem to find it on line.
02-07-2011 04:10 PM
I have only seen "Ezrecover" on Toshiba computers. I think Toshiba uses the program to restore computers to a previous state where other computer manafactures use other programs. I have never seen this recovery program on a HP. Is this something you installed or did it come pre installed.